Implementation Lead, France

About the role
As an Implementation Lead for France, you'll work efficiently and effectively with our Uber for Business customers and be responsible for the successful and flawless launch of new accounts within the Uber for Business platform. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service.
We're looking for sharp, highly motivated individuals to join our team! As an Implementation/ Onboarding Lead, you'll work effectively with our top clients and be responsible for the success of client launch and implementation. You will aim to set our clients up for maximum adoption, usage, and future growth on the platform. You'll support our Enterprise and Mid-Market sales teams to drive revenue growth, operational excellence, and second-to-none customer service.
This is a hybrid role - our team collaborates in-person out of our incredible offices on Tuesdays, Wednesdays, and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so.
What You'll Do
Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.
Create a strategy for a seamless launch and implementation that enhances employee adoption and usage - continuing to supervise for 2-4 months post-launch and provide data-based recommendations for improvement.
Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation.
Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to finance.
Collaborate with cross-functional teams including product, marketing, and customer support to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and mitigate them from happening again
Demonstrated experience in managing internal stakeholders, including those at a higher Comment start seniority level, with the ability to maintain one's position effectively.
Basic Qualifications
Min 3 years of experience in B2B client implementation, onboarding, project management, customer success, or a similar client-facing role, ideally within a technology, SaaS, payments, travel, or platform business.