Technical Manager

Role Overview :
Provides service leadership, governance and stakeholder oversight for the IGA & NHI service for Western Digital. The role works within the approved MSSP operating model and follows Western Digital's security, change, incident and service management requirements.
Key Responsibilities :
Design, implement and operate the IGA platform; operate and maintain IGA and Access Management technology, including major/minor software release updates
Design and implement IGA processes – joiner/mover/leaver, role and authorization, catalog lifecycle, recertification, business role discovery, self-service access request and approval
Design and operate application onboarding processes (automatic de-provisioning and manual ticket-based); operationalize new managed applications from the IAM portfolio on capital projects at zero cost; implement referential identity records (one identity per person)
Manage compliance initiatives – multiple user access review cycles, organization-hierarchy-change reviews, audit support with internal and external auditors; support audit assurance and plan mitigation of deficiencies
Provide monitoring and recovery coverage across identity platforms including Active Directory and Entra ID, with technology-specific recovery support for directory services; enforce privileged access controls
Manage and support enterprise IAM platforms; work with WDT IAM resources to support/maintain the cross-IAM landscape; develop policies and standards for IGA services
Define governance for security system operational administration; provide guidance on problem management and oversight of services
Drive continuous improvement of IGA process and technology; monitor user acceptance; design, implement and operate KPI and metric-based reporting
Coordinate with the WDT counterpart on Priority 1 change requests and coordinate agencies during Priority 1 issues
Provide knowledge transfer artifacts, documentation and operational training support
Own NHI posture and lifecycle management and lifecycle orchestration for machine identities, service accounts, API keys and PKI certificates.
Service Delivery Expectations :
Report performance against Service Levels; inform WD immediately of any vulnerability, weakness or security breach
Identify, develop and implement Supplier process improvements for security, integrity and compliance
Required Skills and Experience :
Saviynt (IGA) operations
ServiceNow ticket handling
Identity lifecycle – joiner/mover/leaver, access request, recertification
SIEM integration of IGA event data
Astrix (NHI) operations
Machine identities, service accounts, API keys and PKI certificates
Appropriately skilled personnel with applicable certifications as required by WD; WD may review and approve Key Personnel

Work arrangement
Hybrid