Talon.One Solution Architect

What You will Do
Lead requirements gathering and solution design to translate client use cases into Talon.One Applications, campaigns, and rule logic
Lead full Talon.One deployments, including Application and environment setup, custom attributes and effects, Rule Builder conditions, and campaign templates
Design and launch programs across the full Talon.One toolkit: coupons, discounts, referrals, bundles, giveaways, achievements, and multi-tier loyalty
Design integration blueprints that connect the Talon.One Integration and Management APIs with mobile apps, POS systems, eCommerce platforms, customer engagement platforms, CDPs, data warehouses, and authentication providers
Architect real-time customer session and event flows so effects are evaluated and returned accurately across every channel
Configure Talon.One webhooks and outbound integrations to power personalized messaging, like points balances, tier changes, and coupon delivery
Audit existing Talon.One and legacy loyalty setups and recommend optimizations, including campaign budgets, prioritization, and stacking rules
Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic
Partner with developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases
Complete Talon.One enablement to support marketing campaigns and migrations from legacy platforms
Lead documentation and training, and produce artifacts like deployment blueprints, data catalogs, and attribute maps
Support change management by advising on new roles, writing job descriptions, and helping interview candidates
Collaborate with Business Strategists, PMs, and Lead Architects to deliver client migrations smoothly
Serve as the internal Talon.One subject matter expert through enablement, solution write-ups, and office hours
What Success Looks Like
Clients running their promotions and loyalty programs independently
Talon.One programs you design go live on time, perform reliably in real time, and are easy for marketers to manage
Legacy loyalty and promotion platforms are retired cleanly, with thorough QA and a smooth cutover
Talon.One and messaging systems work together seamlessly, so incentives show up in personalized marketing across every channel
You consistently meet deadlines and quarterly billable targets while balancing multiple clients
Colleagues level up on Talon.One because of the enablement, write-ups, and ideas you share
Requirements
What You Bring
Deep hands-on experience configuring Talon.One Applications, campaigns, Rule Builder conditions and effects, custom attributes, and loyalty programs in complex enterprise ecosystems
Strong working knowledge of the Talon.One Integration and Management APIs, SDKs, and webhooks
Strong system integration skills (REST APIs, SDKs, JSON, webhooks), with experience connecting Talon.One to customer engagement platforms, commerce platforms, POS systems, CDPs, and data warehouses
Proven ability to design and implement scalable, real-time customer session and event workflows
Experience migrating clients from legacy loyalty or promotion platforms, including QA and cutover planning
Excellent strategic and technical thinking, with the ability to design holistic solutions that align with client objectives
Tools You will Use
Talon.One: Campaign Manager, Rule Builder, loyalty programs, coupons and referrals, achievements, and campaign templates
Talon.One Integration API, Management API, SDKs, and webhooks
CDPs such as Segment and mParticle
Data platforms such as Databricks, Snowflake, and BigQuery
Commerce and POS platforms such as commercetools, Shopify, and Salesforce Commerce Cloud
API tools such as Postman
Jira, Confluence, and Slack
Qualifications
5+ years of experience with promotion engines, loyalty platforms, or marketing technology, including 2+ years of hands-on Talon.One implementation experience (strongly preferred)
Experience in consulting, agency, or client-facing professional services environments
Ability to travel up to 20%

Work arrangement
Hybrid