Cluster Head - Sales

About NoBrokerNoBroker is India’s first proptech unicorn that eliminates brokerage in property transactions. We leverage technology to simplify buying, selling, and renting homes, while delivering superior customer experience and strong revenue outcomes.
Role OverviewThe Cluster Head will be responsible for leading and scaling real estate operations across multiple zones/branches within a cluster. This role owns P&L, revenue growth, team performance, and customer experience, while ensuring strong compliance and operational excellence.
Key Responsibilities
Business & RevenueOwn end-to-end P&L for the assigned clusterDrive topline growth through primary & secondary sales, leasing, and allied servicesAchieve monthly, quarterly, and annual revenue targetsImprove conversion ratios, average ticket size, and productivity metricsBuild strong relationships with developers, channel partners, and key stakeholders
Team LeadershipLead, mentor, and manage Area Managers, Branch Heads, and Sales ManagersDrive hiring, onboarding, training, and performance managementBuild a high-performance, target-driven sales cultureConduct regular reviews, forecasting, and pipeline management
Operations & ProcessEnsure SOP adherence across sales, site visits, bookings, and closuresDrive CRM discipline and data accuracyCoordinate with central teams (marketing, product, legal, finance, home loans)Identify process gaps and implement scalable solutions
Customer ExperienceEnsure best-in-class customer journey across buying, selling, and leasingHandle escalations and high-value client negotiationsMaintain strong NPS and customer satisfaction scores
Market IntelligenceTrack local market trends, pricing, and competitionLaunch new projects and expand NoBroker’s footprint in the clusterProvide regular insights and strategic inputs to leadership
Key Skills & CompetenciesStrong P&L and revenue ownership experienceDeep understanding of residential real estate marketsProven ability to scale multi-city or multi-branch operationsExcellent people leadership and stakeholder managementData-driven decision making and analytical mindsetHigh negotiation and closure capability

Work arrangement
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