Quality Supervisor

Life in this role
As part of our Contract division, we have an exciting opportunity to join the team as a Quality Supervisor at our Markham Vale site on a full time permanent basis.
Salary: £35,000 per annum.
Working hours: Monday-Friday, 9am-5pm.
As a Quality Supervisor you will ensure the day to day running of the quality function and liaise closely with the site customers to ensure compliance with the business and site standards.
You will also ensure the effective implementation, administration, and enforcement of Environmental, Food Safety, and Quality policies and procedures, ensuring full compliance with applicable legal, regulatory, and quality standard requirements. The role supports operational teams in maintaining high standards of compliance, product integrity, and continuous improvement across distribution activities.
Key Duties of a Quality Supervisor:
Effectively manage & motivate a team of people and drive them to be continuously audit ready.
Manage the day to day activities of the site ensuring the required standards are set.
To have day to day contact with our customer base as and when required including responding to customer queries and complaints.
To be involved in audits and customer visits and complete internal audits.
Collation of data – this includes internal incidents, non-conformances, complaints etc.
Complete complaint analysis and communication of KPIs both internally & externally.
Instigate incident investigations, corrective and preventative actions.
Analyse and be involved in the continual improvement of processes including where required root cause analysis.
Support temperature control, storage, handling, and transport compliance, including review of excursions and trend analysis.
Adhere to and promote best practice in accordance with company health, safety and quality regulations.
Assist with internal, customer, certification, and regulatory audits, including preparation, participation, and follow up actions.
Support risk based decision making through Quality Risk Management, including participation in risk assessments and reviews.
What you’ll need ...
Strong attention to detail with the ability to identify non-conformances and potential risks.
Effective communication skills, with the ability to engage confidently with operational teams, management, auditors, and customers.
Experience of working within a quality assurance environment within a quality role, ideally with experience in Good Distribution Practice, ISO 9001 or BRCGS.
Minimum 2 years quality experience including an understanding of quality management systems including electronic quality management systems.
Experience of managing a team, whilst fostering an open and collaborative culture, listening and encouraging new ideas from others.
Ability to plan, organise and prioritise tasks working to strict deadlines for your own workload.
Ability to work under pressure both as part of a team and on own initiative.
Ability to work within a cross-functional department which operates across multiple sites.

Employment type
Full-time

Work arrangement
No