Senior Consultant, Account Services Management

Senior Consultant, Account Services Management
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
What you’ll achieve:
As a Senior Consultant, you will be responsible for leading complex service engagements for strategic accounts, acting as a trusted advisor on service design, governance, and continuous improvement. You will steer cross‑functional teams to resolve critical issues and deliver measurable value.
Join us to do the best work of your career and make a profound social impact as a Senior Consultant on our Account Services Management team.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
15+ years in service delivery/account services with deep ITIL expertise.
Proven record of accomplishment managing strategic customers and complex escalations.
Strong analytical skills with ability to interpret data and drive decisions.
Exceptional executive communication and stakeholder management.
Experience influencing cross‑functional teams without direct authority.
Desirable Requirements
Bachelor’s degree; Master’s preferred.
ITIL Managing Professional; PMP/Prince2; Lean Six Sigma.
You will:
Own service delivery outcomes for key accounts, orchestrating incident/change/configuration/customer management across teams.
Lead executive‑level service reviews, RCAs, and improvement plans; translate insights into actionable roadmaps.
Identify automation and simplification opportunities; guide adoption of best practices and tooling.
Serve as escalation lead during major incidents; coordinate communications and recovery.
Mentor consultants/advisors; contribute to thought leadership and standard methodologies.

Work arrangement
No