Live opening · Posted 7 hours ago
Quality Analyst
BNP Paribas · Gurugram, Haryana, India (On-site)
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At a glance
The key details from the original listing.
CompanyBNP Paribas
LocationGurugram, Haryana, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 7 hours ago
About the role
Description supplied by the original job listing.
Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.
Qualification required: -
Graduate in any stream.Minimum 1-3 years of exp as a quality analyst in an international voice process.Digital ads or marketing Exposure must have.
Work arrangement
No
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