Customer Relationship Management Manager

Company Description Indigo Group is a Mumbai-headquartered diversified conglomerate with core operations across Technology, Infrastructure, and Food Processing. Guided by over two and a half decades of leadership, the Group has built long-term value for partners and associates in India and beyond. Indigo Group has expanded from its Agri-Food roots into biotechnology and new-age technologies, including blockchain and artificial intelligence. Its portfolio spans exploration technologies, nutraceutical marketing, real estate development, and education platforms, all driven by a focus on innovation and sustainable business practices. The organization aims to become one of India’s most respected and valuable brands while shaping the future of multiple industries.
Role Description The Customer Relationship Management (CRM) Manager will lead the design, implementation, and optimization of CRM strategies and processes to strengthen customer engagement and retention. This full-time, on-site role is based in the Greater Indore Area and involves managing CRM platforms, segmenting customer databases, and developing targeted campaigns in collaboration with sales and marketing teams. The CRM Manager will analyze customer data and performance metrics, generate insights and reports, and recommend improvements to drive customer satisfaction and revenue growth. Responsibilities include coordinating cross-functional initiatives, overseeing CRM-related projects, ensuring data quality and compliance, and training internal teams on CRM best practices. The role requires hands-on problem solving, proactive stakeholder communication, and continuous refinement of customer touchpoints across the organization.
Qualifications
Candidates should possess strong analytical skills for data interpretation, reporting, and insight generation.
Candidates should possess excellent communication skills for stakeholder collaboration, customer messaging, and cross-functional coordination.
Candidates should possess solid sales-related skills, including understanding of sales processes, lead management, and customer retention strategies.
Candidates should possess market segmentation skills to design targeted campaigns, identify key customer segments, and personalize outreach.
Candidates should possess project management skills to plan, execute, and monitor CRM initiatives, ensuring timely and high-quality delivery.
Experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho or similar) and marketing automation tools.
Understanding of customer lifecycle management, loyalty programs, and performance metrics (e.g., CLV, churn, conversion rates).
Bachelor’s degree in Business, Marketing, Information Systems, or a related field; advanced certifications in CRM or data analytics are an advantage.
Ability to work on-site in the Greater Indore Area and collaborate effectively with diverse teams in a dynamic environment.
Prior experience in a CRM or customer experience leadership role within technology, infrastructure, or related sectors is preferred.

Work arrangement
No