Account Manager

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
Duties and Responsibilities:
Act as the main point of contact for all client needs and concerns
Build and maintain strong client relationships to retain existing business and attract new customers
Monitor account activity to ensure services align with client budgets and expectations
Collaborate with internal teams to fulfil customer requests efficiently
Resolve client complaints and proactively improve processes to prevent future issues
Work closely with the product team to align product updates with client expectations
Maintain up-to-date knowledge of company products and services to support upselling and cross-selling
Requirements and skills:
Language:
Italian – Proficient (native or near-native level)
English – Intermediate level)
Industry Experience:
Previous experience working with an Italian sports betting company (operating in the regulated Italian market)
Familiarity with ADM procedures and compliance (Italian regulatory authority)
Core Competencies:
Ability to multitask and manage multiple responsibilities effectively
Strong organisational skills with keen attention to detail
Excellent communication and interpersonal skills
Adaptability and strong problem-solving skills
Ability to build rapport and collaborate with internal teams and external partners
Location: Hybrid or St.Julian (Malta)
Department: Account Management and Service Delivery
Minimum Experience: Mid-level

Employment type
Full-Time

Work arrangement
No