Assistant Housekeeping Manager - Waldorf Astoria Kuala Lumpur

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection, and taking pride in their work. As a Housekeeping Assistant Manager, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Extensive experience in housekeeping management, preferably in a 5-star hotel.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Attention to detail and a commitment to quality.
Knowledge of cleaning techniques, equipment, and chemicals.
Proficiency in budgeting and financial management.
Here’s what you’ll do during a typical day:
To assume responsibilities of Assistant Director Housekeeper in her/his absent
To supervise and oversee day-to-day Housekeeping operations and ensure all Brand Standards are follow
Consistently offer professional, friendly and engaging service to all Team Member
To manage daily work roster of Room attendant and revise duty when necessary.
To conduct and assist in training, inspect and correct their work and give direction to them.
To conduct appraisal of for Housekeeping Supervisors and Team members and perform disciplinary action if needed on a timely manner.
To ensure Hotel and Housekeeping regulation and procedures are being followed by all team members.
To attend and conduct Housekeeping communication Meeting.
To investigate complaints, take corrective action and elevate necessary information to Assistant Executive Housekeeper.
To regularly inspects VIP guestrooms, public areas, F&B Outlets and offices to ensure prescribed standard of cleanliness.
To recommend rooms which should be put out of service / order, co-ordinate with Engineering and Front Office to make these rooms available for repair and maintenance work.
To supervise the use of all guest supply items, cleaning detergents, cleaning machines and equipment. Follow up on contractors with the maintenance.
To recommend improvements of products for cleaning detergents and equipment.
To monitor the guestroom project schedules for carpets, upholstery, curtain and general cleaning etc. to maintain high standard of cleanliness for guest rooms and public areas.

Work arrangement
No