Strategic Customer Engagement Manager

A.Lead Strategic Sales Engagements
Engage with the RAD to develop an Action Plan aiming to build Elsevier advocacy across the multiple customer segments targeted in the GTM Plan to support the strategic sales projects.
Lead consultative engagements by conducting capability assessments, needs analysis, and strategic planning to position Elsevier as a trusted knowledge partner for uplifting the quality of education & research through high quality content & structured capacity building initiatives.
Support the Sales Team, in the initial stages of the project including business development planning and pre-sales consultation with the strategic stakeholders.
B.Support and Drive Go-To-Market Projects
Collaborate closely with Sales, Product, and Marketing teams to develop Value Stories/ Case Studies/Success Story aligned with China Region’s GTM objectives, contributing insights that support market penetration and revenue growth in the targeted customer segments.
Prepare and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders identified in each project.
Design + implement engagement strategies for large-scale deals, ensuring seamless delivery and enhanced value over long-term relationships.
C.Customer Success and Value Expansion
Act as a trusted advisor to high-value prospects, continually engaging with stakeholders to expand adoption + deepen the strategic partnership.
Monitor market trends, competitor activities, & customer feedback, using insights to optimize customer engagement + strengthen Elsevier’s positioning.
Ensure successful and on-budget delivery of complex solutions, continually evaluating opportunities for growth and further engagement within existing accounts.







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