Inside Sales Membership Advisor, New York City

As an Inside Sales Membership Advisor, you are an Equinox brand ambassador. In this role, you are the first point of contact for prospective members engaging with our brand through digital channels. You are passionate about health, fitness, and wellness, and you thrive on helping others unlock their potential. Your role is centered on managing inbound digital leads, building meaningful relationships over the phone, and guiding prospects through a seamless sales journey.
With expertise in relationship-based sales, you excel at active listening, empathy, and clear communication to understand the unique needs of each prospect, so you can provide a truly personalized and tailored approach. You are adept at tracking, managing, and nurturing leads effectively across email, phone, and SMS. You will need a high paced attitude to manage a large number of leads, while also providing a personal, luxury touch. Supported by the Centralized Sales Manager, you will work to achieve individual sales and inside sales goals while delivering an exceptional customer experience.
We are committed to your growth and development. Through our industry-leading training programs, you will refine your sales skills, master relationship-building techniques, and learn to manage digital leads with precision.
You will use Salesforce to track and manage your pipeline, ensuring that no lead is left behind. Your success will be measured by your ability to meet or exceed individual sales goals and to work with the in-club team to meet assisted sales targets.
What You’ll Be Doing:
Sales Outreach
Manage and convert inbound digital leads into memberships and ancillary service packages
Build strong, lasting relationships with prospective members through proactive and regular communication via phone, email, or text
Actively listen to prospects to understand their needs and recommend tailored solutions
Achieve or exceed individual sales goals, in-club assisted sales, renewals, and ancillary service targets
Collaborate with the General Manager and Regional Sales Director to refine sales strategies and tailor outreach to each lead
Organizational skills
Manage a large pipeline of digital leads and ensure high touch
Book appointments for leads that are interested in visiting our Clubs
Curate a luxury purchasing experience for inbound leads
Collaborate with in-club sales teams to support
Lead management
Use Salesforce and other digital tools to track, manage, and nurture leads effectively
Conduct follow-ups with leads to ensure a seamless and personalized sales experience
Brand ambassadorship
Act as a brand ambassador, embodying Equinox’s commitment to excellence and personalized service
Gather feedback from new members to continuously improve the sales process and member experience
Stay knowledgeable about all club services, programs, and products to provide accurate information to prospects
What You Bring
Previous experience in an inside sales environment with track record of meeting and exceeding targets.
Strong interpersonal and communication skills, with a focus on active listening, empathy, and problem solving
Ability and excitement to work in a fast-paced sales environment while balancing a high-touch personalized customer experience
Familiarity with managing digital leads and using CRM tools like Salesforce
Confidence in working within an incentive-based compensation structure
Enthusiastic, personable, and friendly disposition
Passion for health, fitness, and wellness
Strong organizational and time management skills
Ability to work a minimum of 40 hours per week, including evenings and weekends (must be able to work the last 4 days of each month)
Key Skills:
Sales strategy development and execution, particularly with digital lead management
Experience with digital and phone sales, experience in luxury industry preferred but not required
Team player with ability to collaborate with colleagues towards a common goal
Customer relationship management (CRM) tools (e.g., Salesforce). Data analysis and performance tracking
Strong presentation and sales capabilities
Ability to thrive in a fast-paced, dynamic environment
Pay Transparency: Base rate of approximately $49,920 on an annualized basis, based on a standard 40-hour workweek schedule; this role is non-exempt and eligible for overtime pay, as applicable. Variable bonus and commission allow for a potential total annual compensation of $75,000 - $90,000 for achieving sales targets, with additional commission potential for exceeding targets.

Employment type
Full-time

Work arrangement
No