Collection Manager

Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s fastest-growing and most diversified non-banking financial companies (NBFCs). The company operates across lending, insurance, and wealth advisory, offering 24 products across 12 product lines. Guided by a philosophy of striving for excellence, Bajaj Finserv focuses on innovative, customer-centric financial solutions. Its operations span the length and breadth of India, providing opportunities to work in a dynamic, growth-oriented environment.
Role Description The Collection Manager is responsible for overseeing end-to-end collections processes for assigned portfolios, ensuring timely recovery of dues while maintaining a customer-centric and compliant approach. This full-time, on-site role is based in Bidhuna and includes managing collection teams or agencies, allocating and tracking targets, and monitoring daily performance metrics. The role involves reviewing delinquent accounts, planning and executing collection strategies, conducting field visits when required, and resolving escalated customer issues. The Collection Manager will coordinate with internal stakeholders such as credit, operations, and legal teams, ensure adherence to regulatory and company guidelines, prepare regular MIS and reports, and contribute to continuous improvement in collection efficiency and portfolio quality.
Qualifications
Strong collections and recovery management skills, with experience handling consumer or commercial portfolios and meeting performance targets.Solid understanding of credit risk, delinquency management, and regulatory guidelines applicable to NBFCs and financial services.Proficiency in data analysis, reporting, and use of collection tools or CRM systems to monitor portfolio performance.Effective communication, negotiation, and conflict-resolution skills to engage with customers and external partners professionally.Team leadership abilities, including planning, supervising field or tele-calling teams, and driving productivity in a fast-paced environment.Bachelor’s degree in finance, business, commerce, or a related field; a postgraduate qualification in management or finance is an advantage.Prior experience in collections or portfolio management within banking, NBFC, or financial services is highly beneficial.Comfort working on-site in Bidhuna, with readiness for local travel as required for field collections and stakeholder meetings.

Work arrangement
No