Technical Customer Support Specialist

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.
Customer Support Specialist – Regulatory Risk Reporting
Overview
We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model .
This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.
Key Responsibilities
Business and Functional Troubleshooting:
Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
Analyze and troubleshoot business rules and configurations to resolve issues effectively.
Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
Collaborate with technical teams to ensure comprehensive issue resolution.
Global Incident Handling:
Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
Additional Scope:
Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
Support the development of internal knowledge base content and client-facing documentation.
Qualifications
Bachelor’s or Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
1 - 5 years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience are encouraged to apply.
Experience working within a financial institution or bank is considered a strong asset.
High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
Excellent communication skills in English (C1 level), both written and verbal.
Willingness to participate in on-call or weekend coverage as part of a global rotation.
Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
Note: Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.
Key Attributes
Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
Calm and dependable in high-pressure or time-sensitive situations.
Client-focused and collaborative, with a service-oriented mindset.
Proactive in driving improvements to internal processes and documentation.
Familiarity with AI concepts and its potential application in a business environment
Req ID: CS_2026_26
Apply now!