Junior Operations Analyst

Job Ref ID: JR0088108
YOUR MISSION
You will be responsible for supporting the Portugal Operations Strategy and Compliance team with insightful operational analysis. Your mission will be to deep dive into data to identify patterns of fraud, devise action plans to improve operations of our partners and create initiatives that add value to the overall country strategy.
THE JOURNEY
Provide analytical support to the operations team in Lisbon
Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses to improve the partner operations (improve preparation times, reduce cancellations and increase available time) to make sure we always deliver the best service to our customers
Be responsible for operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.
Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs
Own all dashboards and build new tools to improve the visibility of metrics in the department
Bring ideas that add to the country’s core strategy and act on them
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Work with global and regional teams to coordinate and execute projects to reach your goals
WHAT YOU WILL BRING TO THE RIDE
Must have
1 or 2 years of professional experience in highly demanding positions (operations, consulting, tech, etc.)
Excellent critical thinking by using a data-driven approach (Excel/Gsheet proficiency also experience in SQL preferred)
Portuguese and English
Problem Solving
Strategic thinking
Nice to have
Interest in using AI tools and coding platforms
Ability to effectively communicate to stakeholders
Cross-Functional team management

Employment type
Full-time

Work arrangement
No