Engagement Delivery Manager / Senior Manager - Slack

Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you!
Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced — people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables.
You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies — tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context.
What you'll be doing:
Lead engagements through the full Salesforce Delivery Methodology lifecycle — Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control — ensuring methodology alignment with each customer at kickoff
Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered
Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance
Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working
Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency
Ensure projects are delivered on time and on budget; manage key issues and risks
Work cross-functionally to bring the right resources — including AI tooling — to each engagement to deliver success
Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience
What you should have:
8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services
5+ years of program management experience, preferably within a SaaS organization
Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities
Strong leadership, energy, problem-solving, and decision-making abilities
Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level
Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack
A proven track record resolving issues and risks cross-functionally and collaboratively
Confidence building relationships with customers and internal partners
Natural curiosity, a love of learning, and a habit of sharing knowledge with others
A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help
Familiarity with Salesforce products and how they integrate with Slack (e.g., Slack-first Salesforce workflows, Agentforce, Sales/Service Cloud notifications) is a plus, though not required

Employment type
Full time