Customer Service Representative

Company Description Optum, part of UnitedHealth Group (NYSE: UNH), is focused on evolving health care so more people can live their healthiest lives. The organization centers the unique needs of individuals, working to make health and well-being easier and more affordable to manage. Optum delivers care when and how it is needed, offers guidance to support smarter health choices, and simplifies prescription services while helping people save money. Team members contribute to building a health care experience that is more connected, accessible, and effective. Joining Optum means being part of a mission-driven company working together for better health.
Role Description This full-time Customer Service Representative role is a hybrid position based in Noida, with flexibility for some work from home. The role involves handling inbound and outbound customer interactions via phone, email, or chat, addressing questions related to benefits, services, claims, and general inquiries. The representative will resolve issues, escalate complex cases when necessary, and document all interactions accurately in internal systems. Daily responsibilities include ensuring timely responses, maintaining service quality standards, and following company policies and compliance requirements. The role also includes collaborating with team members and other departments to improve processes, support continuous service enhancements, and contribute to an excellent overall customer experience.
Qualifications
Candidates should possess strong customer-facing skills, including experience as Customer Service Representatives and in Customer Service.
Candidates should possess skills in Customer Support and handling diverse customer inquiries and concerns.
Candidates should possess abilities focused on Customer Satisfaction, including issue resolution and follow-up.
Candidates should possess skills related to managing and improving Customer Experience across multiple communication channels.
Strong verbal and written communication skills, with clear and empathetic interaction style.
Ability to work in a hybrid environment in Noida, manage time effectively, and adapt to changing priorities.
Comfort with using CRM tools, basic computer applications, and learning new systems quickly.
Prior experience in healthcare, insurance, or contact center environments is an advantage.
Minimum educational qualification: high school diploma or equivalent; a bachelor’s degree is preferred.

Work arrangement
Hybrid