Operations Change Manager - Associate

Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements.
As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes.
Job responsibilities
Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations
Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained
Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live
Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes
Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams
Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner
Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences
Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture
Required qualifications, capabilities and skills
Relevant experience in business-side program or project management within a financial institution or equivalent experience
Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization)
Proven ability to conduct operational impact assessments and translate requirements into executable plans
Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders
Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality
Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making
Preferred qualifications, capabilities and skills
Proficiency with Jira and Confluence (or similar delivery and documentation tools)
Experience supporting operational readiness for new products, process launches, or operating model changes
Familiarity with change management frameworks and structured approaches to adoption, training, and communications
Experience working closely with risk, compliance, and control partners in regulated environments
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