Program Manager- Commercial Governance and Performance Management, Vice President

Join a team focused on making performance transparent, comparable, and action-oriented across a global service portfolio. You’ll help us scale a consistent operating model that strengthens governance, improves decision-making, and drives outcomes across regions and vendors.
Job Summary
As a Vice President, Program Manager in Global Amenity Services, you will help execute and scale the commercial governance and performance management agenda through a consistent, data-led operating model. You will support a centralized performance “decision engine” that standardizes key performance indicators (KPIs), increases performance and cost transparency, and enables pricing governance. You’ll partner closely with Functional Leads, Sourcing, Finance & Business Management (F&BM), Program Management Office (PMO), Product/Technology, regional leaders, and Risk & Controls to ensure performance reporting is trusted, comparable, and decision-ready.
Job Responsibilities
Establish a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.
Translate strategy and functional priorities into measurable frameworks linking service outcomes, roadmaps, and economics.
Define and maintain “golden metrics” and “golden data” standards so leadership can rely on trusted, consistent inputs across regions, vendors, and service lines.
Deliver cost-to-serve transparency and insights that inform pricing governance, investment prioritization, and remediation actions.
Support pricing governance by enabling decisions that balance global principles with local market needs and vendor economics, backed by measurement and controls.
Strengthen vendor governance through KPI-anchored performance narratives, benchmarking, and driver-based insights that support Quarterly Business Reviews and corrective actions.
Create structured mechanisms for raising standards exceptions, surfacing issues, quantifying impacts, documenting rationale, and driving timely decisions via defined forums and escalation paths.
Produce monthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.
Enable centralized, data-driven decisions for new launches and for optimizing existing offerings.
Partner with Product/Technology to define the performance data roadmap and dashboard strategy that supports portfolio accountability.
Drive “decision hygiene” through clear inputs, thresholds, ownership, action tracking, and follow-through across stakeholders.
Required Qualifications, Capabilities, and Skills
7+ years of demonstrated experience in performance management, analytics, business operations, finance, commercial strategy, or similar roles in complex, multi-site environments.
Strong analytical and commercial acumen, including KPI discipline, cost-to-serve and unit economics, pricing levers, and the ability to convert data into executive-ready insights.
Proven ability to influence and drive alignment in a matrixed environment across functional, regional, and vendor partners.
Ability to build and run repeatable processes and operating cadences, including action tracking and continuous improvement.
Experience defining requirements and translating business needs into scalable reporting and dashboards.
Excellent communication skills (written and verbal), with the ability to build concise materials for operating reviews and executive updates.
Bachelor’s degree required.
Preferred Qualifications, Capabilities, and Skills
MBA or equivalent advanced degree.
Experience supporting pricing governance frameworks, controls, and decision forums in a global operating model.
Experience building benchmarking and anomaly detection approaches for performance management.
Familiarity partnering with Risk & Controls to strengthen measurement integrity and governance.