Associate II, Quality Operations

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.
Associate II, Quality Operations (Professional Path) is primarily responsible for handling complex tasks and contributing to advanced quality management projects. You will monitor product quality, resolve non-conformances, and maintain documentation while applying advanced quality management knowledge.
Specifics include:
Handle complex tasks and contribute to advanced quality management projects within manufacturing and distribution processes
Make independent decisions within assigned project areas to drive quality outcomes and operational effectiveness
Monitor product quality throughout various stages of manufacturing and distribution and ensure timely resolution of non-conformances
Lead and document investigations related to deviations, non-conformances, and quality events in accordance with established procedures
Conduct thorough root cause analyses utilizing appropriate methodologies such as 5 Whys, Fishbone Analysis, FMEA, and other problem-solving tools
Develop, implement, and monitor corrective and preventive action (CAPA) plans to mitigate risk, prevent recurrence, and improve process performance
Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Regulatory Affairs teams to ensure effective investigations and sustainable CAPA implementation
Communicate investigation status, findings, risks, and scope updates to leadership and key stakeholders
Prepare and present investigation reports, CAPA summaries, and supporting documentation for management reviews and regulatory inspections
Maintain accurate quality records and documentation in compliance with Good Practice (GxP) regulations and internal procedures
Ensure adherence to Standard Operating Procedures (SOPs), training requirements, and applicable industry regulations
Participate in internal and external audits, providing quality system support, CAPA documentation, and responses as required
Analyze quality data and trends to identify opportunities for continuous improvement and enhanced process performance
Conduct independent research and apply critical thinking to support quality initiatives and optimize business outcomes
Meet individual performance expectations while contributing to organizational quality and compliance objectives
What You'll Bring to Alcon
Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
The ability to fluently read, write, understand and communicate in English
Work Hours: Monday – Friday: 8:00 AM CST – 5:00 PM CST
Travel Requirements: 0%
Location: Onsite
Sponsorship & Relocation: Not Available
How you can thrive at Alcon:
Work together with colleagues to share standard methodologies and discoveries as work progresses.
Discover your career in a fresh way through specific growth and development possibilities.
Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!
Alcon Careers
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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.