H2R Services Senior Expert (German Speaker)

Job Description Summary
#LI-Hybrid
Location: Cairo, Egypt
This role is based in Cairo, Egypt. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Step into a role where your expertise in HR operations directly shapes employee experience and service excellence. As an H2R Services Expert, you’ll be at the heart of transforming strategic objectives into seamless operational delivery. You’ll collaborate across teams to implement and improve processes, support data-driven decisions, and ensure that Novartis continues to lead with innovation and care in every aspect of People & Organization services.
Job Description
Key Responsibilities:
Provide end to end support of HR Services related queries and requests regarding the entire employee lifecycle processes
Respond to employee inquiries related to HR policies, procedures, and benefits as well as closely cooperate with our HR colleagues from Payroll, People Partners, Talent Acquisition and Rewards teams
Ensure all necessary entry/change/exit procedures of employee life cycle including handling of legal documents
Manage and archive documents in employee files
Perform data management in HR systems, filing confidential HR documents ensuring that employee files records are accurate, up-to-date and maintained in a timely manner
Liaise with external organizations and local authorities (e.g. health insurance companies or social security administration) to ensure proper document flow handling
Act as Subject Matter Expert for agreed topics; maintain reference documentations (e.g. manuals, training materials or work instructions); actively support transitions and projects in scope
Essential Requirements
Fluent German and English
Bachelor’s degree in HR or another related field is preferred
Experience in HR Services (or similar service providing organizations) is a plus
Strong communication skills
Excellent analytical skills with attention to detail with ability to prioritize in fast-paced environment
Commitment to Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Novartis is a proud member of the ILO Global Business and Disability Network and the Valuable 500, promoting the inclusion of people with disabilities in workplaces around the world. We also collaborate with international partners, such as Disability: IN, Purple Space, and Business Disability Forum to identify and develop best practice solutions to enable people with disabilities to participate as equal members of our organization.
Skills Desired
Communication, Employee Lifecycle, Human Resource Information Systems (HRIS), Operational Excellence, Problem Solving, User Assistance, Workforce Administration