Production Billing Lead

Who We Are
Robert Half is seeking a Production Billing Lead to join the Billing Production team. The team is responsible for generating invoices for the temporary and permanent divisions of Robert Half in a timely and accurate manner. The team is ultimately responsible for ensuring proper internal compliance and adherence to revenue controls. This includes generating and distributing invoices, running queries, registers, reports, and assisting with client set-ups using automated systems. The Billing Production team produces a high volume of transactions and assists and interacts with Robert Half Field Sales offices, support staff and clients by responding to and resolving inquiries as needed.
What You'll Do
Manage the process and act as point of escalation for special billing requirements, invoice generation, and exception processing related to the creation of over 2.5 million invoices annually for the US and Canada
Validate completeness of invoice population, distribution, and reconciliation of variances, driving team to meet SLA guidelines
Direct, guide, and recommend whether the client's invoicing requirements can be met through systematic or manual methods
Devise solutions to resolve billing issues, and escalate recommendations if warranted
Apply current knowledge and demonstrate good judgment of systems and business processes to extend to new applications/uses
Regularly evaluate and integrate internal processes between Production Billing teams, other Revenue Operations departments, and other stakeholders
Recommend and/or implement approved process improvements
Establish and maintain effective internal and external staff and client relationships, networking with key contacts outside own area of expertise
Ensure Billing Production team is providing exceptional customer service within appropriate timeframes and with accurate invoicing and data
Analyze data points resulting from these efforts to feed into productivity, quality or SLA metrics
Escalate issues that exceed limits of authority or complexity to ensure proper resolution
Interpret quality data and work with Supervisors/Managers on action steps and/or escalation
Validate all internal controls are accurately performed and documented in a timely manner as required by Billing Production team
Gather, analyze and submit audit schedules and supporting documentation for Billing Production team, raising any concerns to Billing leadership
Prepare complex productivity and status reports which often require disparate and manual compilation
Prepare flash reports and ad-hoc reports as needed
Evaluate team and individual adherence to SLAs
Coordinate daily production activities performed by the Billing Production Team including workload distribution across available resources, and prioritization of staff workload
Interact with staff on a daily basis by communicating workload distribution assignments and prioritization, and providing updates on production goals, processes, or procedures
Monitoring web billing rejections and submissions and coordinating with team members for resolution
Provide guidance to the team regarding compliance changes affecting team's processes
Focus on workload management and tracking, team's work product quality assessment, and providing and following up on production coaching
Serve as primary trainer for new or onboarding staff and responsible for integrating new team members with existing staff
Provide input to manager for staff performance management, and refer problematic performance to manager
Proactively identify ways to improve processes and backfill for team members as required
Document, implement and troubleshoot approved process changes with the team
Receive little instruction on day-to-day work, and only general instructions on new assignments
Lead and/or assist with the implementation of corporate wide system initiatives and upgrades
Support and/or participate in User Acceptance Testing, and rollouts of new or enhanced technology and/or processes
Apply current knowledge and demonstrate good judgment of systems and business processes to extend to new applications/uses
Serve as primary trainer on new technology changes
Handle special projects as assigned
What You'll Need
Bachelor's Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience
Degree plus 5+ years of relevant (analytical, billing, and accounting experience) and 1 year minimum of demonstrated leadership experience. Without a degree, 6+ years of same experience in a financial/accounting environment and in developing customized invoices.
Web billing experience preferred.
Experience in an ERP and high volume processing environment required. PeopleSoft experience preferred.
Experience in dealing directly with customers and addressing business concerns on a timely basis, and project management or change management experience.
Strong communication and customer service skills.
Ability to convey ideas both verbally and in writing.
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.
$75,000.00 - $112,000.00
We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.