Production Support Engineer (Data & Analytics)

Your Role
Own the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance.
Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.
Lead RCA activities and drive permanent fixes to improve platform stability and reliability.
Coordinate onsite and offshore teams to ensure seamless support operations and issue resolution.
Provide expert support for Databricks, GCP, Airflow, and data platforms, operating independently in a fast-paced production environment.
Your Profile
Strong hands-on experience on troubleshooting and production-support, supporting Databricks, GCP, and Airflow in production environments.
Proven ability to independently manage and resolve P1/P2 incidents with a strong focus on SLA compliance.
Advanced troubleshooting skills in Data Engineering platforms, including ANSI SQL and production data pipelines.
Experience conducting Root Cause Analysis (RCA) and driving permanent corrective actions to prevent recurring issues.
Excellent client-facing communication skills with experience coordinating stakeholders and leading offshore support teams.
Fluent English level
What you'll love
Work on meaningful projects that use technology to solve real-world challenges.
Be part of a company that values sustainability, inclusion, and digital equity.
Contribute to building a better future for people, planet, and society.
Need to know
This role can be working from any state of Mexico
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.