Customer Support Representative

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
Customer Service Representative
Vilnius, Lithuania | Full Time | Hybrid Working Available
Working hours: 40 per week 16:00-01:00h
Job purpose
Under moderate supervision of the Customer Care Supervisor you will be responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times.
Responsibilities
Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number
Communicates with all departments within the Distribution Center as well as field sales associates
Serves as liaison between customers and field sales associates
​​Required Skills and Qualifications
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through associate’s degree program, technical vocational training or equivalent combination of experience and education
2+ years of customer service experience
Excellent English language skills (both orally and in writing)
Strong interpersonal skills
Strong customer service skills (ability to resolve customer issues quickly and creatively in order to improve customer satisfaction)
Familiarity with pharmaceutical distribution operations is an advantage
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system
Good decision-making skills
Good analytical skills
2292 eur per month gross
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB