Spa Manager

A Spa Manager oversees the daily operations of the spa, ensuring a high standard of service and guest satisfaction. The role includes managing the spa team, maintaining inventory, implementing marketing strategies, and ensuring compliance with health and safety regulations.
Qualifications
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficient in financial management and budgeting.
Strong organisational and problem-solving abilities.
Hoger Beroeps Onderwijs (HBO) or equivalent required.
Certification in spa management or a related field is preferred.
Proficient in using spa management software and Microsoft Office Suite.
Additional language skills preferred: Papiamento, Dutch, and Spanish.
Physical Activities and Sensory Requirements
The position description lists the following activities and requirements. The source document did not specify a frequency for any item.
Standing, sitting, walking and climbing stairs, Crouching, bending, and stooping, Reaching, Grasping, Pushing and pulling, lifting and carrying; near vision, far vision; hearing; talking; smelling; and travel.
Frequency key: Rare – up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours.
Essential ResponsibilitiesOperational Management
Oversee the daily operations of the spa, including opening and closing procedures.
Ensure all spa services and facilities are maintained to the highest standards.
Monitor and manage spa budgets, including payroll, revenue, and expenses.
Develop and implement operational policies and procedures to ensure efficient and effective service delivery.
Coordinate with other hotel departments to ensure seamless guest experiences.
Guest Experience
Ensure exceptional guest service standards are maintained at all times in the spa.
Handle guest complaints and feedback professionally and efficiently.
Develop and implement guest satisfaction initiatives and monitor their effectiveness.
Staff Management
Recruit, train, and manage spa staff, including therapists, receptionists, and attendants.
Conduct regular performance reviews and provide ongoing training and development opportunities.
Create staff schedules to ensure adequate coverage and optimal service delivery.
Marketing and Sales
Develop and execute marketing and promotional strategies to attract and retain guests.
Collaborate with the marketing team to create promotional materials and campaigns.
Monitor and analyse sales and marketing data to identify trends and opportunities.
Inventory and Supplies
Manage inventory levels of spa products and supplies, ensuring timely ordering and restocking.
Negotiate with suppliers to secure the best prices and terms.
Conduct regular inventory audits to prevent shortages and overstocking.
Health and Safety
Ensure compliance with all health and safety regulations and standards in the spa.
Implement and maintain hygiene and sanitation protocols for the spa.
Conduct regular health and safety training for spa staff.
Financial Management
Prepare and manage the spa budget, ensuring financial targets are met.
Monitor financial performance and implement strategies to increase revenue and control costs.
Prepare regular financial and operational reports for senior management.
Supportive Functions
In addition to the essential functions, this position may be required to perform a combination of the following supportive functions:
Assist in developing and updating the spa service menu.
Support the Sr. Director of Resort Experience in strategic planning and development of new spa programs.
Collaborate with the housekeeping department to ensure spa areas are cleaned and maintained to the highest standards.
Participate in hotel management meetings and contribute to overall hotel strategy and operations.
Assist in organising special events and promotions to drive business to the spa.
Maintain a positive working relationship with other hotel departments to ensure smooth operations.
Provide cover and support for other management roles within the spa during absences or peak periods.
Ensure all equipment in the spa is well maintained and arrange for repairs or replacements as needed.
Assist in maintaining accurate records of guest preferences and feedback to tailor services to their needs.
Direct Reports
Spa Massage Therapist, Spa Receptionist, and Spa Attendant

Work arrangement
No