Account Manager

Martindale-Avvo Leads Division is seeking a sales‑oriented, consultative Account Manager to retain and grow a book of ~200 legal clients. You will act as a trusted advisor, onboard new clients for long‑term success, run data‑driven performance reviews, and drive revenue through strategic upsells while proactively minimizing churn.
Key responsibilities:
Own a portfolio of ~200 law‑firm and legal‑service clients, building strong, long‑term relationships.
Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
Conduct regular, data-driven performance reviews, leveraging AI-assisted insights where appropriate to measure ROI, identify opportunities, and recommend optimizations.
Drive revenue growth through consultative upselling and cross‑selling of relevant Martindale‑Avvo solutions.
Proactively monitor client health signals and intervene to prevent churn.
Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
Maintain accurate records in CRM and prepare clear reporting for leadership.
What success looks like:
Excellent communication and presentation skills; able to translate data into clear, actionable insights.
Measurable upsell/cross‑sell revenue and growth in client lifetime value.
Strong client satisfaction and adoption metrics (NPS, product usage, goal attainment).
Consistent, timely delivery of performance reviews and action plans.
Qualifications: