Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum.
Essential Duties
Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.
Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials (i.e., rack cards, brochures, gallery guides, etc.).
Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.
Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.
Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.
The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.
Must be a Current Category 16, 17, or 18 Exempt Employee in Class 8228 who has worked at least 2,080 hours in class 8228; AND
Possession of a current California Security Guard Registration Card; AND
Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); OR
Two (2) years of verifiable experience supervising security guards
One year of full-time employment is equivalent to 2,000 hours. 2,000 hours of qualifying work experience is based on a 40-hour work week. Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted. Applicants may be given an opportunity to submit proof of a valid Security Guard Card by the end of their reconsideration period if rejected for not having an active license.
Special Conditions - Some positions may require the following:
Possession of a current California Firearms Permit (which includes completion of course P.C. 832 “Arrest and Firearms”)
Possession of a valid Class C or III driver license
Note: Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.
Verification of Experience and/or Education
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review the information on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://careers.sf.gov/knowledge/#verification
Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class.

Employment type
Full-time

Work arrangement
No