Bilingual Account Manager-Patient Support Programs

Location:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Job Description
Location: 1685 Tech Avenue, Mississauga, Ontario L4W 0A7
Why work at Specialty Health Network?
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
Why is this position important?
Reporting to the Director, Specialty Programs, the Account Manager, Patient Support Programs will be
responsible for the successful execution of Patient Support Program services through program partner
banners. This role will work collaboratively with subcontracted pharmacies, clinics and laboratory
service vendors to ensure every patient experience exceeds expectations, services are performed
compliantly and that all contractual obligations are met.
What you will do:
Establish, foster and maintain collaborative relationships and negotiate contracts with management of subcontractor pharmacies, clinics and laboratory service vendors that support specific Patient Support Programs.
Facilitate development of operational processes for the PSP and subcontracted pharmacies, clinics and laboratory service vendors to ensure a consistent patient experience.
Onboard and train new subcontract banners and oversee profile updates and training records.
Lead regular operational meetings with subcontract banners.
Work collaboratively with internal and external parties to complete root cause analysis and build action plans to improve Program Performance.
Prepare for and lead quarterly business meetings with subcontract banners in collaboration with internal teams.
Develop and execute quality, performance, financial and customer service audits of subcontract banners.
Develop in collaboration with business insights team and present internal and external dashboards for executive audiences.
Develop and execute additional program services in collaboration with manufacturer.
Ensure that all activities and interactions are conducted with due regard to all applicable provincial and national regulations, guidelines, codes of conduct, company policies and accepted standards of best practice.
Manage a program coordinator who will support with administrative aspects of the account management process.
What you will need:
Minimum of five (3-5) years of combined pharma industry, biotechnology, patient support program, pharmacy, nursing or equivalent experience
University undergraduate degree in pharmacy, nursing or health sciences is preferred
Bilingual required
Strong negotiation skills and ability to influence and build constructive partnerships
Strong interpersonal and leadership qualities
Strong problem-solving skills
Ability to work collaboratively in a team environment
High energy with positive attitude
Flexible and adaptable to changes of responsibility reflective of the business need
Proven ability to build strong B2B relationships.
Proven ability to work independently with excellent self-leadership.
Demonstrates ability to function with minimal supervision and a high degree of initiative.
Demonstrates in depth clinical and regulatory knowledge and ability to understand and integrate complex data concepts.
Strong understanding of retail and specialty pharmacy landscape and key environmental factors impacting the industry.
Proficient with Pharmacy software systems and MS Office Applications
Possess superior communication skills (written, verbal, presentation and facilitation skills).
Immunology experience an asset
Understanding of Pharmacy and/or Nursing Scope of Practice nationally.
How You’ll succeed:
At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections.
If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.
Employment Type:
Full-time
Type of Role:
Regular
Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the g