Facilities Manager

About the Role
As a Facilities Manager, your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost-efficient facility management services that meet business needs and support both short- and long-term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross-functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.
This hybrid role reports into our Expansion Manager and is based out of the Mexico Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
FM Scope & Category Ownership:
Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance.
Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision.
Sourcing, Procurement & Contract Delivery
Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist.
Secure contractual compliance and high‑quality service delivery from all facility providers and landlords.
Portfolio Condition, Lifecycle & Investment Planning
Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance.
Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels.
Maintenance Planning & Execution
Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work.
Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities.
Secure that health & safety requirements are followed, working closely with suppliers and the local security department.
Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency
Data, Systems & Financial Performance
Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records.
Ensure a high level of system automation and asset data quality
Manage, monitor and follow up actual costs vs. budget as well as quality performance based on predefined quality measures.
Energy Management
Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets.
Business Alignment & Cross Functional Collaboration
Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs.
Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions.
Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables.
Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance.
Active participant in FM forums and support best‑practice sharing
Who You Are:
Bachelor’s degree in Engineering or a related field
Facility Management and Project Management certifications are meriting
Strong supplier and contract management skills
Analytical and data-driven mindset with problem-solving ability
Proficient in MS Office applications
Advanced level of English, both written and spoken
Minimum 3 years of experience in facility management, construction, and/or real estate
Proven experience in activity-based budgeting and operational planning
Skilled in managing external suppliers and following up on contractual obligations
Experience in energy management is meriting
Background in the retail industry and experience within a large international organization are meriting
You are communicative, consultative, and collaborative in your approach. You are datadriven, pragmatic, and solution-oriented, while remaining resilient and flexible in a dynamic environment.
Advanced proficiency in both English and Spanish.

Employment type
Full-time

Work arrangement
Hybrid