Service Manager

SERVICE MANAGER
The Packard Culligan Water Phoenix, AZ dealership, is looking for an exceptional Service Manager with great Technical and People skills!
Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention while assisting in achieving company goals. The Service Manager leads our Service team personnel and associated commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service.
This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, liaison between service and sales and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!
What is the Service Manager responsible for?
Resolving service-related problems, approving billing adjustments as necessary
Ensure adequate after-hours response to customer emergencies
Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
Develop realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
Maintain the company’s assets (plant, fleet, equipment, and other inventory)
Achieve planned gross margin and revenue targets
Oversee the production plant
Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS-I certification
What does this management role offer you?
This management role offers a base salary, as well as incentives.
We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.
We offer Employees unbelievable benefits!
Zero deductible medical plans
Dental and vision
Wellness Program with incentives
401K with employer match, Tuition reimbursement, and scholarship opportunities
Paid time off and paid holidays
Career advancement through training and development
Work-life balance
Fine Print: to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.
Pay Range
$69,000—$76,000 USD
Check out all of our awesome career opportunities at Culliganwater.com/careers
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.