Learning and Development Manager

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities. We believe better futures start when we bring our best to the table every day to feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility, and Deixa Comigo (we’ve got you!) are more than just words; they’re how we do things every day.
Essential Duties and Responsibilities include the following.
Creates and implements updates for existing training content for HOH restaurant positions; including paper-based, instructor led, video-based, and e-learning courses, and recommends appropriate changes for Domestic New Hire Training Programs.
Translates, creates, maintains, and disseminates New Hire Training content for International Franchise Partners.
Plans and develops new e-learning content, including videos, interactive courses, webinars, and presentations aligned with brand guidelines and company language for Domestic and International New Hire Training Programs.
Designs and maintains training tools for culinary innovation, seasonal rollouts and standards alignment updates.
Administrator of the DayMark (Menu Pilot) recipe management system; manages updates and continued improvement of process and system for recipe management.
Assists with the administration of the O’Lacador Learning Management System.
Understand and leverage advanced communication practices and techniques for L&D initiatives.
Partners with Multi-Media Manager, SME and project sponsors to ensure training content is current and accurate.
Use established methodologies in all phases of instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation.
Other duties as assigned.
Competencies
Decisive Judgement - Make thoughtful decisions in a timely and confident manner.
Adapting to Change - Be willing and accepting of new processes.
Planning & Organizing - Define tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
Delivering Results - Assume personal responsibility for achieving positive outcomes. Work effectively with little direction.
Resilience - Be able to effectively deal with unforeseen work problems in a professional way and recover quickly from unfulfilled expectations.
Teamwork & Collaboration - Build and maintain cooperative relationships at work with coworkers and help to reach group goals.
Interpersonal Communication - Communicate clearly and effectively with people inside and outside of the organization.
Functional Acumen - Have the skills, knowledge and abilities necessary to be effective in the specific functional content of a job.
Integrity - Gain the trust of others by taking responsibility for own actions and being honest.
Education, Experience & Travel Required
Bachelor’s degree in Communication is preferred, or equivalent work experience.
2+ years instructional design or internal communication experience preferred.
Language skills desirable (Spanish, Portuguese).
Negligible travel required.
Required Skills / Abilities
Advanced proficiency of Microsoft Office Suite (Outlook, Word, Excel, Power Point and Publisher).
Proficient in Adobe software (Acrobat Pro, InDesign, Photoshop).
Ability to work independently on an assignment.
Ability to work collaboratively as a member of a team.
Physical Demands
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.
Compensation
Commensurate with experience and qualifications
Fogo de Chão provides reasonable accommodations to qualified applicants. If you need assistance or an accommodation during the application or interview process, please contact Human Resources at HRSupport@fogo.com.
This position is fully on-site at our Addison, TX office.
Medical, Dental, and Vision insurance are available for full-time Team Members on the first of the month following their start date. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, and Accident Coverage.
Fogo de Chão is an Equal Opportunity & E-Verify Employer