Airport Deputy Chief Officer - Operations & Experience

About This Position
About Austin-Bergstrom International Airport (AUS)
Austin-Bergstrom International Airport (AUS) is owned by the City of Austin and operated by the Department of Aviation. The airport is self-sustaining and generates revenue to cover operating costs. What was once the site for the Bergstrom Air Force Base, the federally owned property was transformed into a commercial airport with the opening of Austin-Bergstrom International Airport on May 23, 1999, replacing the former, smaller Austin Robert Mueller Municipal airport.
Since then, AUS has connected more Austin and Central Texas travelers to the world all while providing a uniquely authentic Austin experience to every customer that travels through the Barbara Jordan Terminal. Known for live music, local concession brands, and Texas hospitality, AUS prides itself on reflecting the culture and values of the community it serves.
In 2023, AUS served a record-breaking 22 million annual passengers, more than a quarter percent increase in total annual travelers since the world’s pre-pandemic benchmark year of 2019. To address the rapid pace of passenger and airline activity, AUS has launched the Journey With AUS airport expansion and development program, multi-year capital improvement and development effort that will improve and modernize AUS facilities in the near-term and for generations to come.
Job Description:Airport Deputy Chief Officer of Operations & Experience
Purpose:
Under nominal direction of an Airport Chief Officer, this position is responsible for developing, planning, and coordinating work activities of multiple functional areas of the airport.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Supports the Airport Chief Officer in leading and managing programs, functions, and initiatives to ensure effectiveness and efficiency.
Develops and implements short- and long-range strategies, objectives, policies, and priorities.
Ensures compliance with Federal, State, Local, and industry regulations.
Assists in the preparation, presentation, and monitoring of the department budget and ensures divisions operate within appropriated budget.
Develops, revises, and implements standard operating practices, policies, and procedures governing the programs and department activities.
Acts as official departmental representative to boards and commissions, City departments, City Council, outside agencies, and the community.
Coordinates departmental activities and programs with other City departments, agencies, and service providers.
Responds to and resolves sensitive inquiries, complaints, and issues from both internal and external sources.
Determines goals, objectives, and resource requirements for activities within the assigned divisions.
Monitors industry trends and implements best practices.
Assumes Airport Chief Officer duties and responsibilities in their absence.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Local, State, and Federal laws, regulations, and ordinances affecting the airport.
Knowledge of strategic business planning, organizational change strategies, and performance measurement to achieve business excellence.
Skill in fiscal planning and developing and preparing budgets.
Skill in managing and allocating financial and human resources to execute operational and business plans.
Skill in establishing and maintaining effective working relationships with City employees, City Council, media, and the public.
Skill in leading and managing a diverse workforce including department employees and contractors in an airport environment.
Ability to design short- and long-term strategies/programs that are scalable and efficient in a large and complex organization.
Ability to work with and coordinate between multiple City departments and internal business units to meet goals and objectives.
Ability to communicate effectively both verbally and in writing, develop and deliver public presentations, and act as the corporate spokesperson when incidents involving operations occur.
Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business, Public Administration, Business or Aviation Management, Accounting/Finance, Engineering, or a related field, plus six (6) years of related experience, including two (2) years of which were in a supervisory or managerial capacity.
Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience.
Licenses and Certifications Required:
None.
Preferred Qualifications:
Executive leadership experience in airport operations or airport customer experience.
Expertise in managing mission-critical airport infrastructure.
Leadership experience in system wide airport customer experience strategy.
Demonstrated record of driving organizational change to enhance efficiency, reliability, and customer experience.
Strong ability to represent the organization with governing bodies, regulatory agencies, business partners, and community stakeholders.


Compensation Range:

Notes to Candidate:
To view the detailed Recruitment Profile for this position, please click here.
To view the City of Austin recruitment video, please click here.
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
The position
Reporting to the Airport Chief Operating Officer (COO), the Airport Deputy Chief Officer of Operations & Experience operates with a high level of autonomy and provides strategic leadership and oversight for the airport operational readiness, activation, transition, and customer experience, with oversight of 2 direct reports and more than 50 staff. This position plays a critical leadership role in shaping how a large, complex multi-airport system operates and serves its customers. This executive position is responsible for advancing modern governance frameworks, ensuring regulatory obligations are met, operational standards are consistently applied, and customer experience outcomes reflect global best practices.
Salary Range: Salary is commensurate based on experience and the approved salary range.
Location: AUS Administrative Building, 3201-A Presidential Blvd. Austin, TX 78719
Days and Hours: 8:00 AM – 5:00 PM; Monday – Friday.
*Hours may vary depending upon business needs. This position is on-site.
The Ideal Candidate
AUS is seeking a forward-thinking leader with extensive experience in managing complex airport operations and guest experience. The ideal candidate will be a strategic executive who excels in overseeing mission-critical airport operations during activation and transition of infrastructure while fostering collaboration across diverse airport business units. The next Airport Deputy Chief Officer will inspire teams, champion organizational change, and deliver results that enhance efficiency, reliability, and the passenger experience.
The following core competencies are important for this role:
Exceptional Leadership – A collaborative executive who builds strong relationships with stakeholders, business partners, City departments, and regulatory agencies, while motivating teams toward common goals.
Operational and Technical Acumen – Deep understanding of airport systems, infrastructure, and technology operations, with the ability to ensure safety, reliability, and regulatory compliance.
Thinks Analytically and Strategically – A visionary leader who can assess complex operational needs, anticipate future challenges, and develop strategies that align with AUS’s long-term objectives.
Agility – Demonstrates resilience and adaptability in guiding teams through organizational change, capital expansion, and emerging technology integration.
Customer Focus – Committed to delivering a superior passenger experience while