Customer Care Representative

Customer Care RepresentativeA Fortune 200 company building its Global Capability Centre (GCC) in India, standing up a dedicated customer care desk for its internal and external stakeholdersLocation: Remote (India)About the CompanyThe GCC has partnered with Flexiple to hire a Customer Care Representative who can deliver consistent, high-quality support as the desk scales. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Care Representative, you will handle inbound queries with accuracy and care, following the standards a Fortune 200 brand expects.Key ResponsibilitiesCustomer InteractionHandle inbound queries across phone, email, and chat with accuracy and empathyResolve routine issues at first contact and escalate complex ones with full contextFollow scripts and compliance guidelines precisely where requiredRecords & QualityLog every interaction accurately in the CRM or care platformMeet quality and adherence targets set by the care team leadFlag recurring issues so they get fixed upstream, not repeatedly patchedIdeal Candidate Profile1 to 4 years in a customer care, support, or service rolePatient, clear communicator who stays calm under repetitive or difficult queriesComfortable following defined processes precisely, especially where compliance mattersClear written and spoken English and a reliable remote-work setupPreferred QualificationsExperience in a regulated or compliance-sensitive support environmentFamiliarity with a CRM or ticketing platformWhat We OfferA care desk backed by the process rigour of a Fortune 200 organisationRemote-friendly, pan-India hiring with long-term placementFreshers welcome — full training on tools and process providedHiring ProcessHR Screening → Assignment → Manager Round → Culture FitThis posting fills one seat now, with your application retained for the next care hire.

Work arrangement
Yes