Service Designer/ Customer Experience (CX) Designer (GB03/GB04)

Roles & Responsibilities
Experience 2-4 years (GB03), 5 years (GB04)
Product design and UX research background with understanding of software development, retail services, and branding
Must have developed ecosystem maps or service blueprints in different products
Must have knowledge related to system architecture (either built or designed)
Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate). UK institutes offer Masters in Service Design, as well as certificate programs from IITs.
Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup
Requirements
Ideal Candidate
Strong Service Design /Customer (user) Experience Design profile
Mandatory (Experience1) - Must have 2+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
Mandatory (Experience 2) - Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
Mandatory (Experience 3) - Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
Mandatory (Experience 4) - Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
Mandatory (Education) - Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)
Mandatory (Age) - Candidate's Age should be below 28 Years.
Highly Preferred (Pedigree) - Candidates from NID College are highly preferred
Preferred (Certifications) - Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
Preferred (Experience 1) - Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
Preferred (Experience 2) - Exposure to service design / service management programs from top institutes (IIMs or equivalent
Experience: 2–7 years · Work from office · 5 days a week + alternate Saturdays · Notice period up to 30 days
Benefits
Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Work arrangement
No