HR - People Support Advisor

2439256_ HR People Support Advisor
At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.
We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.
Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).
In this role, you will make an impact in the following ways:
Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.
To be successful in this role, you will need the following:
Skills:
Collaborates
Customer Focus & Service Excellence
Conflict Management & Resilience
High Emotional Intelligence
Optimizes Work Processes & Fast Learning
Data Privacy & Policy Adherence
Education, Licenses, and Certifications:
Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.
Experience:
1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).
Experience
2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
Experience in manufacturing environments.
Experience working with employees, managers, and stakeholders across different functions.
Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.
Education
Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.
Qualifications and Competencies
Employee relations and labor relations.
Compensation and benefits administration.
HR process execution.
HR consulting.
Information and data management and analysis.
Effective communication with different audiences.
Customer and service orientation.
Ability to manage complex situations and solve problems.
Effective conflict management.
Timely decision-making.
Process optimization and continuous improvement.
Ability to work effectively in ambiguous and multicultural environments.
Recognition and appreciation of different perspectives and cultures.
Self-awareness and openness to feedback.
Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.
English: proficiency in English.

Work arrangement
No