SAP Customer Relationship Management (CRM) : Service

Greetings from TCS!!
We are looking for SAP Customer Relationship Management (CRM) : Service Functional Consultant
Exp: 6+ years
Location: Kolkata
Has worked as a SAP CRM Functional Consultant at least in 2 projects involving Gas and Electricity.
· Must have working knowledge in Utilities scenarios (B2B and B2C both) in deregulated markets. · Very good understanding of Utilities specific data model in CRM and ISU. ·
Must have working knowledge about market communication (IDE/IDEX) integration configurations in SAP CRM. ·
Must have working knowledge about the Utilities Contract Management: Process framework configurations for different business process (Move out, Reversal of Move In / Out, Change in Contract, Product Change etc). ·
Must have working knowledge about Interaction centre processes for Utilities: Meter reading, Budget billing plan, Promise-to-pay, Instalment plan etc. · Web-UI: Configuring UI Business role, navigation bar customizing, UI configuration tool. ·
Should aware of the BSP component and BOL Genil. · Must have working knowledge of the base configurations for: Business partner, Business agreement, Business transaction, Pricing, Product etc. · Must have working knowledge of integration between CRM and ISU: BMD and TMD replication, Contract Replication with customer-specific fields, IS-U MDT (Master Data Template) design for CRM data replication, checking/debugging of BADIs for Contract Replication ·
Ability to check queues in SMQ1, SMQ2 and issue resolution if the number is too high or failed, BDOC check in SMW01 and error analysis and resolution, ECRMREPL check, EPRODCUST, R3AR2/3/4, R3AS, R3AM1, SMQR, SMQS, Organisational unit. ·
Analysis of the failed action in SPPFP along with schedule and start conditions. · Must be able to implement the designed functional solution using the industry specific
standard best practices and customized business logic whenever necessary.
· Ability to identify root cause of system issues in live SAP CRM applications.
· Ability to debug and identify issues in custom ABAP logic implemented via BADIs, ABAP programs, replication, BAPIs
understanding of software development life cycle and Agile/iterative methodology. ·
Proven expertise in testing designed solutions covering all Business scenarios and considering regression impact as well. Others ·
Inclination to understand and learn application/business functionality ·
Good communicator, fast learner. · Attention to detail, disciplined and reliable · High motivation and confidence levels Experience · 2 - 6 years of SAP CRM Functional

Work arrangement
No