Customer Support Specialist - WSTE

Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Answering Client support issues and working with clients via phone, connected session, and email.
Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
Building SQL queries for data analysis
Helping write and optimize in-application SQL statements and queries
Using data, generating and interpreting results to most accurately and quickly resolve issues
Controlling data quality and providing remedial actions
Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
Working with Clients to create, program, deploy, and test Client documents within the software application
Preparing documentation and writing articles to publish in the client facing Knowledge Base
Handling common database procedures such as upgrade, backup, recovery, and migration
Performing application and database testing
Becoming expert in the configuration and use of WeSuite software and supporting tools and systems
Requirements
3 years plus direct enterprise software application customer support
Troubleshooting and resolution of issues
SQL Server and database management
Writing SQL queries
Microsoft Windows environment
Crystal Reports
Use of Zendesk
Skillsets Required:
SQL Server and database management
SQL queries
Excellent communication skills both written and verbal
Data interpretation
Zendesk experience a plus

Work arrangement
No