Group Manager - Physical Security Operations

Site Security Lead
Physical Security Operations
Function
Corporate / Physical Security
Location
Assigned HCLTech site
Reporting to
Regional Chief Security Officer (RCSO) / designated Corporate Security leader
Role type
Site-based security operations leadership
Key interfaces
GWS/Admin, HR, EHS/Fire & Safety, IT, Facilities, Transport, business teams, clients and security service partners
1. Role Purpose
The Site Security Lead is accountable for the end-to-end management of physical security at the assigned site. The role safeguards people, assets, information, facilities and business operations by translating corporate security policy into disciplined site execution, maintaining emergency readiness, overseeing security service partners, and providing timely risk and incident reporting to leadership.
2. Key Accountabilities
Security governance and site control
Implement Corporate Security policies, SOPs, post orders and site security instructions; maintain site-specific documentation and ensure consistent compliance across all posts and shifts.
Own the daily security operating rhythm, including shift briefings, deployment checks, site rounds, open-observation closure and escalation of unresolved risks.
Provide accurate and timely operational reports, dashboards and exception updates to the RCSO/designated security leader.
People, access and movement control
Control and monitor the movement of employees, clients, visitors, contractors, vendors and vehicles through approved access-control and verification processes.
Ensure only authorised persons, vehicles and materials enter or leave the premises after prescribed checks, approvals and documentation.
Oversee visitor management, access cards, keys, restricted-area permissions, parking, traffic flow and transport-security coordination.
Asset and material protection
Protect company property and assets through effective gate controls, material-movement governance, asset/scrap checks, loss-prevention measures and exception escalation.
Maintain secure custody, issue, return and reconciliation controls for keys, access credentials and other security-controlled inventory.
Support fact-based investigation of loss, theft, unauthorised access, policy violations and other physical security incidents; preserve records and evidence as required.
Incident and emergency management
Act as the site security focal point for security breaches, medical emergencies, fire alarms, bomb threats, intrusion alarms, workplace violence and other emergencies.
Activate response and escalation protocols, coordinate with internal stakeholders and emergency services, and ensure clear incident communication and documentation.
Plan and conduct drills, tabletop exercises and post-incident reviews; track corrective and preventive actions to closure.
Security systems and control-room oversight
Ensure effective operation and monitoring of CCTV, Electronic Access Control Systems (EACS), alarms, visitor-management systems and other deployed security technologies.
Coordinate preventive maintenance and fault escalation; maintain downtime, service-call and restoration records.
Use system and operational data to identify vulnerabilities, trends and opportunities for control improvement.
Security partner and workforce management
Lead the on-site security service partner and deployed personnel, ensuring approved manning, post coverage, discipline, turnout, conduct and service quality.
Verify attendance and supporting records, review deployment gaps, conduct performance and compliance reviews, and escalate repeated non-conformance.
Validate monthly invoices and supporting documentation in line with approved process, attendance records and service delivery evidence.
Training, capability and awareness
Ensure all new security personnel complete document verification, induction, post briefing and competency checks before deployment.
Deliver or coordinate training on security procedures, emergency response, fire safety, access control, visitor/material management, systems operation and customer service.
Maintain training plans, attendance, assessment and drill records.
Audit, compliance and continuous improvement
Maintain registers, records and evidence in audit-ready condition; support internal, client, statutory and certification audits.
Monitor relevant statutory and contractual compliance of the security service partner and promptly report deviations.
Conduct risk assessments, security reviews and trend analysis; recommend practical control improvements and track approved actions.
3. Decision Rights and Escalation
Initiate immediate protective actions within approved emergency and security protocols to safeguard life, assets and business continuity.
Stop or restrict access, material movement or unsafe activity where required controls or approvals are absent, while promptly informing authorised stakeholders.
Escalate security breaches, significant control failures, system outages, staffing shortfalls, repeated service-partner non-compliance and incidents with legal, client or reputational impact.
Recommend corrective actions, process improvements, training interventions and service-partner remedies; obtain approval where expenditure or policy change is involved.
4. Key Deliverables / Success Measures
Outcome area
Expected evidence of effective performance
Operational readiness
Required posts staffed; shift handovers and site rounds completed; open observations tracked and closed.
Access and material control
Authorised movement supported by complete records, approvals and reconciliations.
Incident management
Prompt response, escalation, reporting, evidence preservation and corrective-action closure.
System availability
Security-system health monitored; faults logged, escalated and restored with documented follow-up.
Vendor governance
Attendance, deployment, training, statutory records and invoices validated with supporting evidence.
Audit readiness
Mandatory registers, records, drill evidence and compliance documents current and retrievable.
Risk reduction
Recurring vulnerabilities identified through review and addressed through approved preventive actions.
Stakeholder service
Clear communication, professional conduct and dependable support to employees, clients and site functions.
5. Qualifications and Experience
Bachelor's degree or equivalent recognised qualification.
Typically 8-10 years of progressive experience in physical security operations, including at least 3 years leading security at a comparable large corporate, technology, IT/ITES or multi-tenant site.
Demonstrated experience managing guarding operations, access control, CCTV/EACS, incident response, emergency preparedness, investigations, audits and security-vendor performance.
Working knowledge of security documentation, statutory compliance, service-level monitoring, invoice/attendance validation and data-based reporting.
Proficiency in standard office productivity tools and the ability to prepare clear reports, presentations, trackers and incident summaries.
Good written and spoken English; local-language capability is desirable for effective site coordination.
Relevant professional certification in security, safety, fire, risk or business continuity is desirable.
6. Core Competencies
Operational leadership
Plans, prioritises and maintains disciplined execution across shifts and posts.
Risk judgement
Recognises threats, assesses impact and selects proportionate controls within authority.
Incident command
Remains structured during emergencies and coordinates response, communication and recovery.
Integrity and confidentiality
Handles sensitive information, investigations and access privileges responsibly.
Vendor management
Sets clear expectations, validates evidence and addresses non-performance fairly and promptly.
Stakeholder management
Works effectively with business, support functions, clients, authorities and service partners.
Communication
Provides concise instructions, accurate reports and timely escalation.
Digital orientation
Uses security systems and operational data to improve visibility, control and decision-making.
Customer service
Balances strong security controls with professional and respectful user experience.
Continuous improvement
Uses audits, incidents, observations and trends to strengthen preventive controls.
7. Working Requirements
Site-based role with willingness to work flexible hours and remain available for critical incidents, emergencies, audits and business requirements.
Ability to conduct regular site rounds, inspect security posts and operate effectively in i

Work arrangement
No