Team Lead

We are actively hiring for Team Leader - International Banking!!!
Location: Malad, Mumbai
Shift: Rotational Shifts (including Night Shifts)
[5 Days working with 2 rotational week offs]
Budget: Up to 8-9 LPA Max
Immediate Joiners Preferred
Domain Knowledge Required:
Banking, Financial, Wealth Management, Insurance, Investment Services, etc.
- Should have 1 years on paper experience as a Team Lead
Key Responsibilities:
Lead daily operations, allocate work, and monitor queues to meet service levels and turnaround times.
Drive team performance across productivity, quality, customer experience, and attendance.
Provide guidance on customer queries, service requests, and complex cases within approved procedures.
Review performance trends and quality findings to identify knowledge gaps and implement corrective actions.
Conduct regular coaching, performance reviews, and documented follow-ups.
Manage escalations and coordinate with specialist teams to resolve outstanding cases.
Partner with Training and Quality teams on refreshers, calibration sessions, and process updates.
Maintain team readiness through effective scheduling, adherence monitoring, and coordination with WFM.
Ensure accurate reporting, case documentation, and compliance with information security and data privacy requirements.
Support new-hire nesting and assess readiness for independent case handling.
Required Experience and Domain Knowledge:
Prior experience as a Team Leader or in a comparable people management role within BPO or financial services operations.
Relevant experience in either:
Wealth management/investment services: Understanding of stocks, bonds, ETFs, and portfolio management concepts such as asset allocation, diversification, glide path, and rebalancing.
German insurance: Understanding of life insurance and/or annuity products, with experience in insurance servicing processes. Exposure to additional insurance processes is an advantage.
Ability to translate domain knowledge and process requirements into practical guidance for associates.
Interested candidates can connect with-
Simran (HR)- 9137514621
OR can share resume on simran.rana1@teleperformancedibs.com

Work arrangement
No