Field Service Engineer - West Coast US

Reporting to the Field Service Supervisor, the Field Service Engineer is responsible for providing expert troubleshooting, diagnostics, repairs, and maintenance to ensure the optimal performance of advanced analytical systems. This role also plays a critical part in supporting customers remotely, performing installations, delivering user training, and building strong customer relationships to drive satisfaction and loyalty.
Key Responsibilities
Technical Service & On-Site Support
Perform diagnostic analysis, troubleshooting, and on-site repair of microanalysis instruments.
Conduct routine preventive maintenance to ensure optimal system performance.
Perform system installations, including pre-delivery site inspections to confirm customer readiness.
Train instrument users on system operation, maintenance procedures, and best practices.
Customer Support & Relationship Management
Provide remote technical support to resolve customer issues efficiently.
Promote products and services by identifying opportunities to enhance customer experience and system performance.
Develop and maintain strong professional relationships with customers, serving as a trusted technical partner.
Ensure a high level of customer satisfaction through responsive and effective service delivery.
Inventory & Administrative Responsibilities
Manage spare parts inventory and adapt stock levels to meet customer needs effectively.
Complete all required service documentation, including:
Intervention reports
Site visit reports
Expense reports
Other service-related administrative documentation
Safety & Compliance
Follow all customer site safety requirements and protocols during service visits.
Adhere to internal and external compliance procedures and standards related to technical service and field operations.
Continuous Learning & Development
Maintain current technical knowledge of system hardware, software, and product updates.
Participate in training programs to enhance technical expertise and interpersonal skills.
Requirements
Education & Experience
Bachelor's degree in Engineering (Electrical, Mechanical, or a related field) or an equivalent technical certification.
Minimum of 3 years of experience in a field service or technical support role, preferably supporting analytical instruments or other high-tech equipment.
Technical Skills
Technical degree or certification.
Proven field service experience.
Proficiency in the use of hand tools and electrical diagnostic equipment.
Strong analytical, troubleshooting, and problem-solving skills.