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The key details from the original listing.
Description supplied by the original job listing.
Location Name: Pune Corporate Office - HO
Job Purpose
The position is responsible for managing and enhancing Partner Portal web journeys by.
Duties And Responsibilities
Requirement gathering and documentation
Product manager for building and supporting the Partner Portal Web Journey
Understand business requirements, customer journey gaps and digital platform enhancement needs from business stakeholders.
Understand Compliance (RBI, CAS, outsource Compliance) requirements / Adherence applicable to Partner journey's and solution along with business, IT, Partner experience , Compliance stakeholders.
Prepare BRDs, user stories, process flows, screen-level requirements and acceptance criteria for assigned initiatives.
Maintain requirement trackers, dependency logs and version control for all assigned product changes.
Coordinate requirement walkthroughs with Technology, Design, Analytics, Compliance teams.
Product delivery and execution support
Support in delivery of Web product features from requirement finalization to go-live.
Drive governance, gap assessments, and compliance reviews to ensure ongoing regulatory adherence across partner platforms and processes.
Track project milestones, sprint progress, open dependencies, issue closures and delivery timelines.
Coordinate with IT and cross-functional teams to ensure scope clarity, timely clarifications and execution discipline.
Highlight risks, deviations and blockers proactively for governance and escalation
Partner Data analysis and creating PowerBI reports and publishing MIS
UAT, defect and release governance
Prepare UAT scenarios, test cases and validation checkpoints basis approved requirements and journey flows.
Coordinate UAT execution with business users and ensure defects are logged, prioritized and tracked to closure.
Validate fixes, maintain defect tracker and support go-live readiness sign-off documentation.
KPI monitoring and post-live tracking
Track post-live performance for assigned journeys including traffic, leads, funnel conversion, drop-offs and feature adoption.
Coordinate with Analytics teams for dashboard validation, data accuracy and metric-level insights.
Prepare periodic performance updates and share actionable observations with PO Lead.
Support improvement backlog creation based on Partner behavior, KPI trends and business feedback.
Partner journey and UI/UX coordination
Work with DCX/UI-UX teams to review screen flows, wireframes, content and Partner communication for journeys.
Identify Partner friction points and recommend practical journey improvements to improve completion and conversion.
Stakeholder coordination and governance reporting
Coordinate with Business, PMG, IT, Analytics, Design, Compliance teams for assigned initiatives.
Prepare project status notes, meeting minutes, action trackers, issue logs and governance updates.
Ensure timely follow-up and closure of action items across stakeholders.
Key Decisions / Dimensions
Recommendation on UAT test coverage, defect severity and readiness inputs for release sign-off.
Recommendation on requirement clarifications, scope observations and execution dependencies.
Identification of journey improvement opportunities based on KPI trends, customer feedback and UAT observations.
Escalation of unresolved issues, delayed action items and critical defects to PO Lead.
Major Challenges
Capturing clear requirements and managing frequent changes without impacting committed delivery timelines.
Coordinating with multiple stakeholders for timely clarifications, UAT support and defect closure.
Ensuring quality UAT execution and release readiness across multiple App and Web journeys.
Maintaining accurate KPI tracking and providing actionable insights after go-live.
Required Qualifications And Experience
Qualifications
Graduation in Engineering, Technology, Management, Business or related discipline.
Post-Graduation / MBA preferred but not mandatory.
Work Experience
Minimum 4 - 8 years of experience for Manager in Digital Product, Project Delivery, Business Analysis, UAT or Digital Platforms.
Experience in BFSI / FinTech / Digital Lending / Consumer Platforms preferred.
Strong understanding of requirement documentation, UAT management, release governance and digital journey monitoring.
Ability to coordinate with cross-functional stakeholders and drive action closure within timelines.
Functional Knowledge
Demonstrated ability to lead cross-functional discussions, stakeholder alignment, governance reviews, and solution implementation for compliance-driven programs.
BRD/user story preparation, process mapping, UAT execution, defect tracking, release readiness, KPI monitoring, dashboard validation, App/Web customer journeys and stakeholder coordination.
Work arrangement
No
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