Lead - MFI Service & Operations

Location Name: Pune Corporate Office - Fountainhead
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders Collaborate with cross-functional teams to translate business requirements into data and automation solutions Continuously improve data quality, process efficiency, and automation coverage across compliance analytics
Required Qualifications And Experience
Strong SQL and data analytics expertise Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools Problem-solving mindset with high ownership and execution focus

Work arrangement
No