ServiceNow Architect

About the Role:
We are building a ServiceNow platform practice and its flagship solution
As Architect, you will own the technical design of this offering end-to-end and set the architectural standards for the
broader ServiceNow practice as we scale delivery.
What You will do :
• Own solution architecture across ITSM, ITOM (Event Management, Discovery, CMDB), and Integration Hub for
the AuditIQ platform and future offerings
• Design the integration architecture connecting log/monitoring sources (application logs, infra telemetry) into
ServiceNow via REST/SOAP APIs, MID Server, and Integration Hub spokes
• Define the pattern-matching and incident-correlation design — how known error signatures, anomaly detection,
and duplicate-incident checks translate into ServiceNow workflows and data models
• Establish CMDB and data model standards to support incident-to-CI linkage and historical incident referencing
(root cause, resolution)
• Lead technical design reviews, environment/instance strategy, security architecture, and performance/scalability
planning
• Define coding standards, integration patterns, and reusable components for the delivery team to build against
• Act as the technical anchor in client/pre-sales conversations — solutioning, effort estimation, and technical
proposals
• Mentor Lead Developers and Developers; run architecture governance and code/design reviews
• Stay current on ServiceNow releases (AI capabilities, Predictive Intelligence, Now Assist) and evaluate fit for the
AuditIQ roadmap:
• Proven ServiceNow architecture experience across at least 2 of: ITSM, ITOM, Event Management, Integration
Hub, CMDB/Discovery
• Strong grasp of ServiceNow scripting (Glide API, Business Rules, Script Includes, Flow Designer, Scripted REST
APIs)
• Experience designing integrations with external monitoring/log tools (e.g., Splunk, Dynatrace, AppDynamics, ELK,
Datadog)
• Solid understanding of CMDB data modeling and the Common Service Data Model (CSDM)
• Experience with ServiceNow's AI/ML capabilities — Predictive Intelligence, Performance Analytics, or Now Assist
— is a strong plus
• Track record of solutioning and presenting to client/leadership stakeholders
Good to Have:
• ServiceNow Certified Technical Architect (CTA)
• Experience building a practice or offering from scratch (not just project delivery)
• Exposure to DevSecOps tooling integration with ServiceNow
Certifications:
Mandatory CSA (Certified System Administrator)
Required (at least one) CIS-ITSM / CIS-Event Management / CIS-Discovery
Preferred CTA (Certified Technical Architect)
• ServiceNow Certified Technical Architect (CTA)
• Experience building a practice or offering from scratch (not just project delivery)
• Exposure to DevSecOps tooling integration with ServiceNow

Work arrangement
No