Engagement Lead, Omnichannel Pharma Marketing

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams, and be responsible for the outcomes while our leaders support and mentor you.
We are a profitable, rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries; healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly different experience for you.
If this excites you, then apply below.
Engagement Lead, Omnichannel Pharma Marketing
Indegene is seeking a Strategic Client Engagement & Omnichannel Lead (EL) to serve as senior engagement leader and single point of accountability for a strategic client relationship.
Beyond traditional program management, the EL will integrate strategy, technology, content, campaign operations, channels, media, data, analytics, and omnichannel capabilities to deliver a unified client experience and measurable outcomes.
As an extension of client leadership, the EL will understand the client’s business, brands, priorities, operating environment, technology ecosystem, and needs; translate them into an engagement roadmap; and provide thought leadership on digital, omnichannel, customer experience, emerging technologies, AI, and marketing practices.
With end-to-end accountability, this role owns client relationships, delivery, commercials, SOWs and budgets, governance, risk, executive communication, and growth while orchestrating a multidisciplinary matrix team across Indegene.
For select accounts, this person may be embedded in the client’s digital, commercial, marketing, or omnichannel organization.
Key Responsibilities
Strategic Client Leadership & Thought Leadership
Own the client engagement and account experience as Indegene’s primary senior contact.
Understand the client’s strategy, portfolio, brands, customers, operating model, technology, priorities, and challenges.
Build trusted relationships across Commercial, Marketing, Digital, Omnichannel, Medical, Technology, Operations, Procurement, and related functions.
Provide thought leadership on omnichannel, customer experience, AI, personalization, emerging technologies, operating models, and marketing practices.
Anticipate needs, opportunities, dependencies, and risks, translating them into the account roadmap.
Position Indegene as an integrated strategic partner, not only an execution provider.
Integrated Omnichannel Leadership
Bring working knowledge of omnichannel strategy and journeys; campaigns; content; web; CRM/email; MarTech; paid media, social, and SEO; data and analytics; personalization and next-best-action; AI-enabled marketing; and cross-channel orchestration.
Integrate capabilities into solutions rather than manage separate service lines.
Partner with strategy and capability leaders to prioritize journeys, operating models, technology investments, and activation roadmaps.
Translate brand, campaign, and journey strategy into scalable execution.
Use customer, campaign, business, and operational insights to recommend optimization actions.
Matrix Leadership & Delivery Accountability
Lead the multidisciplinary client team regardless of reporting lines.
Clarify priorities, ownership, dependencies, timelines, and outcomes across service lines.
Partner with practice, operations, program, and account leaders to align talent and capabilities to client priorities.
Drive matrix accountability for overall client and business outcomes, not isolated deliverables.
Oversee quality, milestones, KPIs, SLAs, and satisfaction without owning daily project management.
Serve as senior escalation point and mobilize resources to resolve complex issues.
Commercial & Financial Ownership
Own engagement commercial health with account and finance leadership.
Oversee SOWs, budgets, scope, resource plans, forecasts, financials, and change requests.
Align contracted scope, client expectations, capacity, and financial objectives.
Identify commercial, scope, and delivery risks early and implement mitigation.
Support renewals, annual planning, and expansion tied to future client needs.
Balance client satisfaction, delivery excellence, and sustainable economics.
Governance, Risk & Executive Communication
Establish governance connecting client and Indegene account, delivery, and capability leaders.
Lead executive reviews, planning sessions, and interlocks focused on outcomes, performance, innovation, risks, opportunities, and priorities.
Create a unified engagement view so the client experiences one Indegene.
Proactively address delivery, relationship, financial, and operational risks.
Own senior escalations and ensure timely, transparent resolution with executive involvement.
Strategic Partnership, Innovation & Growth
Identify opportunities to increase client value and Indegene’s strategic relevance.
Translate business challenges into cross-Indegene opportunities.
Shape opportunities, proposals, SOWs, and strategic initiatives with account and capability leaders.
Convert innovation, AI, emerging technologies, and industry practices into practical applications.
Challenge ways of working to improve experience, effectiveness, speed, and efficiency.
Expand relationships across decision-makers, brands, markets, and functions to support retention, renewal, and sustainable growth.
Candidate Profile
The ideal candidate combines strategic client leadership, healthcare/life sciences/pharma expertise, omnichannel knowledge, commercial acumen, thought leadership, and delivery leadership.
Candidates should bring 15+ years of relevant experience, including leadership of complex digital, marketing, omnichannel, or technology engagements in pharmaceuticals, biotechnology, life sciences, or healthcare.
The successful candidate will demonstrate:
Proven ownership and growth of complex enterprise relationships, with senior-executive credibility.
Strong knowledge of healthcare commercial, marketing, digital, and omnichannel environments.
Broad digital-marketing expertise across web, CRM/email, content, campaigns, media, social, SEO, MarTech, data, analytics, personalization, and AI.
Experience leading large, multi-service engagements in complex technology and operating environments.
Commercial acumen spanning SOWs, budgets, resource plans, forecasts, and account financials.
Ability to lead through influence and orchestrate cross-functional teams without direct authority.
Ability to turn complex business and technology challenges into clear recommendations and actions.
Strong consulting, executive communication, presentation, negotiation, and stakeholder-management skills.
Ability to translate customer, campaign, operational, and business performance into action.
Ownership and composure amid ambiguity, organizational complexity, and competing priorities.
A proactive, solution-oriented approach that anticipates needs and creates additional value.
Ability to travel as required.
What Success Looks Like
Success is defined by the strength, performance, and trajectory of the client partnership, including:
Strong senior-client trust and advocacy.
A seamless experience across Indegene capabilities.
Predictable, high-quality delivery with clear matrix accountability.
Strong commercial and financial management.
Proactive account-risk identification and resolution.
Greater strategic relevance and demonstrable client and business outcomes.
Strong retention and renewal.
Expansion across capabilities, brands, markets, and strategic initiatives.
Above all, the EL will bring an account-owner mindset, ensuring the client experiences Indegene as one integrated, trusted partner accountable for meaningful business and customer outcomes.
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any

Work arrangement
Yes