Project & Operations Manager

Company Description BitwellForge advises service businesses on the structural constraints that influence commercial performance across strategy, acquisition, operations, and digital execution. The firm focuses on identifying interdependencies that impede growth, recognizing that visible symptoms may not reflect the true underlying causes. Each engagement is shaped by the specific commercial problem, whether it is discrete or emerges from interactions across multiple functions. BitwellForge designs solutions that are proportionate to the problem, grounded in rigorous analysis of economic and organizational variables, and mindful of how constraints evolve as a business scales. The aim is to deliver work that remains useful beyond the engagement, avoiding interventions that simply shift bottlenecks elsewhere in the system.
Role Description The Project & Operations Manager will oversee the planning, coordination, and delivery of client engagements, ensuring that projects move from initial scoping through execution to completion in a structured and efficient manner. This contract, remote role involves managing project timelines and milestones, facilitating communication between BitwellForge and client stakeholders, and tracking progress against agreed objectives. Day-to-day responsibilities include organizing workflows, maintaining documentation, monitoring resource allocation, and identifying operational risks or constraints that could affect project outcomes. The manager will help translate analytical insights into actionable plans, implement operational processes, and continuously refine ways of working to support scalable, effective delivery. This role requires proactive problem-solving, clear communication, and a disciplined approach to execution in a distributed work environment.
Qualifications
Demonstrated experience in project management, including planning, scheduling, and tracking deliverables across multiple workstreams.
Strong operations management capabilities, such as process design, workflow optimization, and resource coordination.
Ability to analyze business problems, interpret data or qualitative findings, and convert insights into structured project plans.
Excellent communication and stakeholder management skills, with experience facilitating remote collaboration and clear documentation.
Comfort working in ambiguous environments, with the ability to define scope, prioritize tasks, and manage changing requirements.
Proficiency with common project and collaboration tools (e.g., project tracking software, shared documents, and communication platforms).
Prior experience in professional services, consulting, or service-focused businesses is beneficial.
Bachelor’s degree in business, operations management, or a related field, or equivalent practical experience.
Ability to work independently in a remote setting, maintaining high standards of organization, reliability, and follow-through.

Work arrangement
Yes