Engineering Support Director

Company Description Compass Life Solutions helps clients protect their families and livelihoods during challenging life events, focusing on financial security and peace of mind. Powered by Equis Financial, the organization combines high-quality products, leads, and training to deliver innovative life insurance solutions with living benefits. These solutions allow policyholders to access funds in the event of serious illness, addressing the financial strain of medical expenses. The culture emphasizes mentoring, professional growth, and flexibility, including remote work and setting one’s own schedule. Team members are encouraged to build sustainable careers while positively impacting clients’ financial well-being.
Role Description The Engineering Support Director is a full-time remote role responsible for leading the technical support and engineering operations that underpin Compass Life Solutions’ financial services platforms. This role oversees engineering teams, sets priorities, and ensures seamless integration between software systems and business processes. Day-to-day tasks include managing engineering roadmaps, coordinating cross-functional projects with product, operations, and insurance teams, and ensuring reliable system performance for associates and clients. The Engineering Support Director will guide software development initiatives related to support tools, troubleshoot complex integration issues, and implement best practices for incident management and system improvements. This role also involves mentoring engineering staff, refining workflows, and aligning technical solutions with regulatory requirements and organizational goals.
Qualifications
Candidates should possess strong Engineering Management and Team Leadership skills to guide technical teams and foster a collaborative, performance-focused culture.
Candidates should possess Software Development skills to oversee technical solutions, evaluate architecture decisions, and support implementation of new features and tools.
Candidates should possess Project Management skills to coordinate timelines, resources, and deliverables across multiple engineering and business initiatives.
Candidates should possess Integration skills to ensure systems, platforms, and third-party tools operate cohesively and support business workflows.
Experience leading remote or distributed engineering teams and supporting customer-facing platforms in a financial or insurance environment is highly beneficial.
Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into technical requirements.
Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field; equivalent experience will also be considered.
Familiarity with security, compliance, and data privacy standards relevant to financial services is a plus.

Work arrangement
Yes