Software Configuration Analyst

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe purpose of the Configuration Analyst role is to review the different options within any solution pack product and determine the best way to modify the software to meet user needs. This includes monitoring and troubleshooting, when necessary, of the product. Typically, the analyst works closely with the team of Implementation Consultants.
Job Description
Work with Implementation Consultants to configure Noggin software in accordance with project deliverables and user requirements, specifically user stories and acceptance criteria.
Monitor and troubleshoot common and daily tasks and events as well as changes.
Write internal knowledge base and customer service materials.
Reproduce, test, resolve and document software bugs, defects, and problems.
Examine and evaluate current systems to identify needed updates or adjustments to the system.
Validate changes by testing configuration.
Train users on the new operation systems and provide support.
Stay up to date with current technologies and technical developments.
Accurate time logging and tracking in accordance with specified billable target of 80%.
Basic Requirements
Bachelor's degree or higher in a relevant field
0-3 years in a software configuration role - recent graduates welcome
Experience with Atlassian Suite
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Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.