Front Desk Lead

Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.
Position: Front Desk Lead
Location: Stovepipe Wells, CA. Inside Death Valley National Park.
Job Status: Full Time, Year-Round
Historic Stovepipe Wells Village has an 83-room hotel, 14 full hook-up RV sites, restaurant, saloon, pool, gas station, and general store. Stovepipe Wells Village is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Substantial renewable energy projects and energy efficiency upgrades will also be completed. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.
Essential Duties and Responsibilities:
The Front Desk Lead will assist the Lodging Manager in ensuring a welcoming, friendly environment at the Front Desk for all guests and team members
Oversee Night Audit procedures
Answer phones, handle reservations and respond to guest inquiries
Resolve any issues related to Lodging in the absence of the Lodging Manager
Assist Lodging Manager with team member scheduling
Be familiar with local points of interest and the location of services in and around Death Valley National Park that might be requested by guests such as eateries, sundries, refreshments, tourist attractions and local events
Ensure current information regarding weather, road conditions, night sky viewing, etc. is posted daily
Be observant for activities requiring immediate attention, notify the MOD as problems arise
Documents team member issues and manage accordingly based on policy and procedure
Promotes overall enjoyable team member experience by implementing positivity and fun in daily operations
Ensure Front Desk team is following all check list and other procedures as directed by the Lodging Manager
Learn and demonstrate ISO/ESQ program, environmental, safety and quality roles, responsibilities and program requirements
Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity. Due to the nature of our business, this role requires availability to work weekends and holidays as business needs dictate.
This position may require standing for extended periods and the ability to perform the essential functions of the job, with or without reasonable accommodations.
What's in it for you?
Proposed wages of $22.00 - $23.00 per hour, depending on experience.
Optional on - site RV space available at no cost.
Employee Dining Room (EDR) available at no cost to staff during designated meal periods for breakfast, lunch, and dinner.
Retail Discounts on Apparel.
ESQ and Play Forever Responsibilities and Requirements:
Understand and follow all ESQ procedures that relate to your job duties.
Work with a “safety-first” attitude.
Minimize your impact on the environment when at work and living onsite.
Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
POWDR and Destination Death Valley - Stovepipe Wells is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.