Director, Market Access & Custom Analytics, Korea

Primary Function of Position
This individual will lead Intuitive’s customer-facing strategic consulting and analytics function in Korea, partnering with hospital executives, service-line leaders, administrators, and surgeons to identify growth opportunities, improve operational performance, optimize robotic surgery programs, and expand patient access through data-driven insights and structured problem-solving. The Director will leverage advanced analytics, healthcare expertise, business strategy, and change management methodologies to help customers address complex clinical, operational, and financial challenges and achieve sustainable program growth.
Internally, the Director will serve as a trusted commercial advisor and strategic partner, collaborating closely with sales, marketing, professional education, program services, clinical affairs, and other cross-functional stakeholders. Success in this role requires strong consulting capabilities, executive communication skills, quantitative analysis, project leadership, and the ability to influence decision-making at all levels of healthcare organizations.
Roles & Responsibilities:
Lead customer engagements using structured problem-solving methodologies to address strategic, operational, clinical, and business challenges.
Serve as a trusted advisor to hospital executives, robotic surgery program leaders, and healthcare administrators.
Develop clinical, operational, financial, and market insights that inform strategic decision-making and drive measurable customer outcomes.
Conduct current-state assessments, benchmark analyses, and opportunity assessments to identify growth and performance improvement opportunities.
Deliver executive-level recommendations supported by quantitative analysis, industry best practices, and customer-specific data.
Partner with customers to optimize robotic surgery program performance, improve operational efficiency, accelerate adoption, and support sustainable growth.
Identify and disseminate regional best practices and success models to strengthen peer-to-peer learning and customer development programs.
Establish a systematic voice-of-customer process to communicate customer needs, opportunities, and challenges to internal stakeholders.
Collaborate cross-functionally to inform commercial strategies and enhance customer value delivery.
Apply advanced analytics, business intelligence, and data visualization techniques to generate actionable insights and compelling executive presentations.
Skills, Experience, Education, & Training:
Bachelor's degree with 12+ years of experience or an advanced degree with 8+ years of experience in healthcare consulting, healthcare analytics, hospital operations, business strategy, healthcare transformation, service-line management, or performance improvement.
Proven track record of leading complex cross-functional initiatives and delivering measurable business impact within matrixed organizations.
Demonstrated ability to influence C-suite healthcare executives and senior decision-makers through data-driven recommendations and strategic advisory engagements.
Significant experience presenting analyses and strategic recommendations to executive audiences.
Deep understanding of Korean healthcare systems, hospital operations, clinical care pathways, provider organizations, and healthcare industry trends.
Experience in healthcare analytics, business intelligence, quantitative analysis, consulting, operational improvement, or strategic planning.
Strong capabilities in executive communication, data storytelling, and stakeholder management.
Knowledge of Korean healthcare datasets, EMR/EHR environments, business intelligence tools, and data visualization methodologies.
Expected travel within Korea and internationally is approximately 35%.
Fluency in Korean and English.
Core Competencies:
Strategic Thinking
Structured Problem Solving
Executive Presence
Data Storytelling
Change Leadership
Healthcare Business Acumen
Stakeholder Management
Cross-Functional Collaboration
Learning Agility

Employment type
Full-time

Work arrangement
Hybrid