MRO Business Development Manager - Austin, TX

About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact In This Role
The MRO Business Development Manager is responsible for identifying, developing, and expanding maintenance, repair, and operations (MRO) opportunities across targeted accounts, with a focus on industrial manufacturing and automation customers. This role drives growth of MISUMI Americas Factory Automation product offerings by building strong relationships with key stakeholders, understanding site-level maintenance needs, and delivering a high level of customer support. The manager partners closely with internal teams to develop account strategies, support demand forecasting, and help introduce new products, services, and solutions that improve uptime and standardize procurement for customers.
This role directly grows revenue and share of wallet within key manufacturing accounts, with a strong focus on working closely with the Spares team. The position partners with customer maintenance, engineering, and procurement teams to identify opportunities involving mechanical components and automation applications. An engineering background is a plus for building technical credibility, understanding customer requirements, diagnosing reliability and uptime challenges, and recommending the right MISUMI Americas solutions.
What You’ll Be Doing
Develop and maintain relationships with maintenance, operations, procurement, and engineering teams across assigned accounts
Identify and grow opportunities by understanding site-level maintenance needs, spend, and reliability challenges
Apply engineering and technical knowledge to evaluate customer applications, review component requirements and specifications, and recommend the right solutions
Promote MISUMI Americas Factory Automation solutions to improve uptime, reduce total cost, and increase overall share
Provide customer feedback to internal teams to support MRO product, service, and inventory program development
Create and deliver presentations, proposals, and account plans for customer stakeholders and internal leadership
Apply consultative selling strategies to expand MRO revenue
Support sales forecasting, pipeline management, and KPI tracking
Lead negotiations and manage implementation of programs and agreements
Collaborate cross-functionally to support account execution and ongoing customer needs
Support on-site account development and relationship building
All employees are expected to maintain and contribute to the QMS
Desired Traits
Required:
1–3 years of experience in MRO, industrial sales, business development, or application engineering within a manufacturing or industrial environment
Technical aptitude to understand mechanical components, automation equipment, and engineering drawings or specifications, and to discuss them credibly with maintenance and engineering teams
Strong consultative selling and problem-solving skills, with the ability to identify maintenance, reliability, and operational improvement opportunities
Excellent interpersonal, negotiation, and relationship-management skills across maintenance, operations, procurement, and leadership teams
Results-driven mindset with demonstrated success growing accounts, expanding share of wallet, and developing long-term customer programs
Strong verbal and written communication skills, including the ability to present value-based solutions and business cases
Proficiency with CRM systems and Microsoft Office tools, including Excel and PowerPoint
Self-motivated, accountable, and able to work independently while collaborating cross-functionally
Ability and willingness to travel (minimum of 30%)
Preferred:
Bachelor's degree in Mechanical, Industrial, Manufacturing, Electrical, or a related engineering discipline, or equivalent technical experience
Working knowledge of industrial products, supply-chain processes, and inventory or vending solutions
Prior experience as an application, sales, maintenance/reliability, or manufacturing engineer
Familiarity with CAD tools (e.g., SolidWorks) or configurable mechanical component catalogs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Onsite visit to manufacturing plants and warehouses, which may involve walking and standing for extended periods and exposure to noise, temperature changes, and operating equipment